• Submit warranty service claims to RV manufacturers for defects: Ford, Forest River & Thor. • Update/maintain spreadsheet for claims tracking and provide reports as needed. • Resolve level 1 disputes and discrepancies and act as liaison for claims.• Manage/track defective parts disposition (RMA) and ship defective parts for claims.• Support the warranty process and work with the Service department

• Processed warranty claims using established policies and contracts for field service repairs. Researched incident history.• Resolved level 1 disputes and discrepancies and acted as liaison to customers for claims.• Worked in a team to improve the claims process and reduce claim errors. Resulted in improving the claims turnaround time by 25%. • Worked with the Call Center and Order Management to ship parts orders. • Provided trend summaries and pending claims reports.• Worked with SAP and Xfracas, generated incident reports and worked with RMAs.

• Monitored warranty return rates against quality targets and provided monthly reports with Pareto charts, graphs and trends to OEM car manufacturers.• Worked with AS400, data queries, Excel, Word and PowerPoint. • Initiated corrective actions based on Pareto based analysis and reduced defects 20%. • Monitored effectiveness of corrective actions and reviewed customer complaints.• Participated in MRB decisions for non-conforming product and worked with QC. • Performed analysis of car audio products to compliance standards.• Participated in internal audits for the ISO9001:2000 quality system, continuous improvement and helped distribute and track quality documents.• Issued modification procedures to apply corrective actions to the service process.• Participated in dealer visits and field surveys to provide technical support.