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Freelance
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Philip Weber Email & Phone Number
Warranty Claims, documentaton and support
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Freelance
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Current company
Role
Warranty Claims, documentaton and support
Location
Thousand Oaks, California, United States
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Philip Weber is listed as Warranty Claims, documentaton and support at Freelance, based in Thousand Oaks, California, United States. AeroLeads shows a matched LinkedIn profile for Philip Weber.
Philip Weber previously worked as Warranty Claims and Support at Road Bear Rv and Warranty Claims Coordinator at Capstone Turbine Corporation. Philip Weber holds Associate Of Arts And Sciences (Aas), Electrical, Electronic And Communications Engineering Technology/Technician from Los Angeles Pierce College.
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Freelance
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Profile bio
About Philip Weber
Motivated, results-oriented Customer Service Professional with extensive experience processing warranty service claims, reducing warranty costs, and working with distributors. Excellent customer service skills, building relationships and bridging gaps effectively between customer needs and company services. Experienced Quality Assurance expertise, improving quality within car audio industry. Proven and successful experience of the corrective action process, continuous improvement, and handling of non-conforming product. Key skills include: • Processing Claims • Handling Defective parts & RMAs • Customer Service• Building Relationships• Non-Conforming Product• Reducing Warranty Costs• QA and Corrective Action Process• Warranty Service
Listed skills include Six Sigma, Powerpoint, Pareto, Sap, and 39 others.
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Philip Weber's current company
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4 roles
Philip Weber work experience
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Warranty Claims And Support
Current• Submit warranty service claims to RV manufacturers for defects: Ford, Forest River & Thor. • Update/maintain spreadsheet for claims tracking and provide reports as needed. • Resolve level 1 disputes and discrepancies and act as liaison for claims.• Manage/track defective parts disposition (RMA) and ship defective parts for claims.• Support the warranty process and work with the Service department
Jul 2016 - Present
Warranty Claims Coordinator
• Processed warranty claims using established policies and contracts for field service repairs. Researched incident history.• Resolved level 1 disputes and discrepancies and acted as liaison to customers for claims.• Worked in a team to improve the claims process and reduce claim errors. Resulted in improving the claims turnaround time by 25%. • Worked with the Call Center and Order Management to ship parts orders. • Provided trend summaries and pending claims reports.• Worked with SAP and Xfracas, generated incident reports and worked with RMAs.
Apr 2008 - Dec 2015
Warranty Quality Specialist
• Monitored warranty return rates against quality targets and provided monthly reports with Pareto charts, graphs and trends to OEM car manufacturers.• Worked with AS400, data queries, Excel, Word and PowerPoint. • Initiated corrective actions based on Pareto based analysis and reduced defects 20%. • Monitored effectiveness of corrective actions and reviewed customer complaints.• Participated in MRB decisions for non-conforming product and worked with QC. • Performed analysis of car audio products to compliance standards.• Participated in internal audits for the ISO9001:2000 quality system, continuous improvement and helped distribute and track quality documents.• Issued modification procedures to apply corrective actions to the service process.• Participated in dealer visits and field surveys to provide technical support.
Feb 1992 - Dec 2007
2 education records
Philip Weber education
Associate Of Arts And Sciences (Aas), Electrical, Electronic And Communications Engineering Technology/Technician
Computor Programming
FAQ
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Quick answers generated from the profile data available on this page.
What company does Philip Weber work for?
Philip Weber works for Freelance.
What is Philip Weber's role at Freelance?
Philip Weber is listed as Warranty Claims, documentaton and support at Freelance.
Where is Philip Weber based?
Philip Weber is based in Thousand Oaks, California, United States while working with Freelance.
What companies has Philip Weber worked for?
Philip Weber has worked for Freelance, Road Bear Rv, Capstone Turbine Corporation, and Clarion Corporation Of America.
How can I contact Philip Weber?
You can use AeroLeads to view verified contact signals for Philip Weber at Freelance, including work email, phone, and LinkedIn data when available.
What schools did Philip Weber attend?
Philip Weber holds Associate Of Arts And Sciences (Aas), Electrical, Electronic And Communications Engineering Technology/Technician from Los Angeles Pierce College.
What skills is Philip Weber known for?
Philip Weber is listed with skills including Six Sigma, Powerpoint, Pareto, Sap, Lean Manufacturing, Corrective Actions, Ms Excel, and Cost Accounting.
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