Philip Wiggins Email & Phone Number

Little Rock, Ar, Us

Little Rock, Arkansas

Passionate about empowering end-users and enhancing client service through the development of cutting-edge tools and streamlined processes. Proficient in crafting robust API endpoints using a versatile tech stack including N8N, APEX, PHP, JavaScript, and GoogleScript (Node.js) to facilitate seamless data integrations with third-party tools and automate critical workflows.Notable Achievements:- Designed and implemented custom Salesforce views utilizing Salesforce App Builder, resulting in a significant boost in end-user efficiency and productivity.- Engineered bespoke Lightning Cards to optimize work processes, providing end-users with a user-friendly and efficient interface.- Helped design and program Salesforce Litify Integration (Managed Package) of Record Boss - Advita records retrieval solution https://www.advita.us/recordboss#litifyDedicated to driving innovation and excellence in software development, with a strong track record of delivering solutions that elevate user experiences and client satisfaction.

Specialize in the creation of custom websites for small business and political campaigns. Provide options for quick, on-budget websites or complete custom websites depending on the need of the client. Also provided options for a complete revamping of websites for clients who want a new, modern website to draw in customers.

North Little Rock, Ar

As an IT Systems Administrator in my previous role, I had the privilege of contributing to the success of the organization by efficiently managing critical IT systems. During my tenure, I accomplished the following:- **Configured and Maintained Windows Servers:** Successfully configured and maintained software on Windows Server 2008, 2012, and 2016 hosts, ensuring optimal performance and reliability of the infrastructure.- **Active Directory Expertise:** Demonstrated expertise in Active Directory administration within a multi-domain forest, streamlining user management and enhancing overall system functionality.- **ERP Software Administration:** Played a pivotal role in ERP software administration, overseeing system health, and providing essential support for end-users.- **ERP Data Analysis and Custom Reporting:** Conducted in-depth ERP data analysis, which informed custom report authoring, enabling data-driven decision-making and enhancing business insights.- **ETL Job Development:** Developed and executed extract, transform, and load (ETL) jobs to facilitate seamless system integration, particularly during mergers and acquisitions, contributing to a smooth transition.- **Database Reporting:** Proficiently authored various reports and queries for SQL databases, including MS SQL Server, MySQL, and OpenEdge Progress, providing stakeholders with valuable information for informed decision-making.- **Tier 3 End-User Support:** Provided expert Tier 3 end-user support for the ERP system, resolving complex issues promptly, and ensuring minimal disruptions to daily operations.- **Intranet Report Development:** Leveraged PHP to develop reports for the intranet, improving internal communication and making data more accessible to the team.My dedication to optimizing IT systems and providing top-tier support contributed significantly to the organization's success during my time in this role.

North Little Rock, Ar

In this position, I had the exciting opportunity to be part of a team that developed an all-in-one cloud-based platform, revolutionizing user interactions and enhancing business intelligence. My key contributions included:- **End-to-End Cloud Platform:** Spearheaded the programming of a comprehensive cloud-based platform, seamlessly integrating user request forms, sophisticated business intelligence tools, and a suite of administrative resources.- **JavaScript Expertise:** Leveraged my expertise in JavaScript to deliver exceptional user experiences. I extensively utilized libraries like RGraph for dynamic graphing, Chosen to optimize user interface interactions with page dropdowns, and ToolTipster to enhance the readability of tooltips, resulting in a user-friendly and visually appealing platform.- **Business Intelligence Innovation:** Pioneered the creation of robust business intelligence tools, such as interactive tables, charts, and graphs. These tools played a pivotal role in driving data-driven decision-making, empowering the organization to track profit margins and identify opportunities for market growth.

Oklahoma City, Oklahoma Area

As a dedicated Desktop Support Specialist, I excelled in delivering comprehensive IT solutions to optimize user experiences and streamline corporate operations. My expertise encompassed:- Proficiently managing user desktops and terminal server environments to ensure seamless functionality.- Skillfully configuring and providing support for telecom systems, specializing in Toshiba-based CIX phone servers and a wide array of company mobile devices, including iPhones and iPads.- Expertly overseeing the installation and configuration of printers on a corporate printer server, facilitating network-wide printer access for a seamless printing experience in both local terminal server and remote desktop environments.- Providing invaluable support for the ERP system 'Agility' by DMSI, including administrative duties such as customer and supplier management and printer configuration through the ERP system.- Serving as the primary point of contact for issue resolution through the efficient utilization of the Spiceworks ticketing system and responding to incoming calls with prompt and effective solutions.In this role I was dedicated to enhancing IT infrastructure and user satisfaction through my unwavering commitment to technical excellence and problem-solving prowess.

Oklahoma City, Oklahoma Area

Call center for general tech support issues for Sprint mobile phones. Supported users with basic network configuration and device issues. Escalated proper issues to network support team when no issue found with the device, but with Sprint cell network.

Fayetteville, Arkansas Area

Tested specialized ERP software for bugs and ease of useDocumented problems that accord in the software by giving detailed descriptions of how the problem occurred.Wrote and edited help files and training manuals for ERP software. Wrote instructions on how to use the ERP software by giving step by step instructions with visuals aids either by pictures or short videos.Wrote release notes for update releases for ERP software. Gave detailed instructions on what had been changed in the software and why changes had been made. If visual changes were made detailed visual aids were given for those changes

Reduced report rendering up to 80%Collaborated with user to create a custom and user friendly environment for users to create reportsCreated a custom report design that would work with all report types and would also fulfill the user's needs for the reportReport design allowed for more user flexibility such as drill downsDesigned reports using Microsoft Reporting ServicesCreated simple SQL statements within reporting services to better define stored procedures already used with current report creationUsed Team Foundations to post report data sources and reporting filesWorked with other team members to present the reports on a web serviceTroubleshooting for printing issues with reports at Tyson mills

As a CSA was in charge of most customer service issues including store or product discrepancies. In charge of handling paper work for product replacement and repairs. Was primary store closing CSA which included the countdown of store money. As a Product flow Specialist was in charge of store inventory including placement of product and placement of displays for product.