This role was created for me based on my experience and I am super fortunate for it. The role is a Client Success Manager (CSM). I am responsible for ensuring that clients achieve their desired outcomes and derive maximum value from Revolution products and services. I will serve as the main point of contact between the client and the company, focusing on building and maintaining strong relationships. Key responsibilities include onboarding new clients, providing ongoing support, addressing any issues or concerns, and proactively identifying opportunities for clients to leverage additional features or services. I will work closely with sales, support, and product teams to enhance the overall client experience and drive client satisfaction and retention.

Strategy Development: My role as a Client Relationship Manager works closely with senior management to define the organization's CRM strategy, goals, and objectives. My goal is to develop a roadmap for implementing CRM processes and technologies that align with the company's overall business strategy.Data Management: Managing and maintaining accurate and up-to-date customer data is a critical aspect of my role. We oversee data entry, data cleansing, and data segmentation to ensure the CRM database remains reliable and valuable for customer insights and analysis.Customer Engagement: My role here develops and implements strategies to engage customers throughout their lifecycle. This may involve personalized communication, targeted marketing campaigns, loyalty programs, and customer feedback initiatives to enhance satisfaction and retention.Team Collaboration: Collaboration is key to effective CRM management. I will work closely with cross-functional teams, such as sales, marketing, project team, engineers, technical team and operations to align customer-focused strategies, share customer insights, and ensure consistent messaging and experiences.Performance Tracking. Overall i will identify key performance indicators (KPIs), generate reports, and provide actionable insights to drive continuous improvement and inform strategic decision-making.

Identify new business opportunities.Deliver profitable solutions for Green Gorilla to clients within a targeted area.Manage, grow and retain client relationshipsDevelop in-depth knowledge of business products and value propositions.Completing required documentation accurately.Improving the quality and quantity of sales through NEW client growth.Accurate and detailed CRM information on a daily basis.Management of existing clients.Research new business opportunities and viable income streams.Maintain professional relationships with other internal departments.Undertake any other reasonable duties, accountabilities and responsibilities as directed. Reporting to the Commercial Sales ManagerGoals:Increase net new business.Increase existing client revenue with added services. Customer Satisfaction.Green Gorilla established as the prime waste services provider in Auckland.Collaborative work relationships.Hoping to also use my networking means to help grow and expand into other areas of recycling, while also expanding our client base.

The role I am in consists of the following: Embracing new technologies in the Lenovo space.Presenting and Educating resellers about the new Lenovo products when they are released into the market.Engaging with Lenovo in both AU and NZ consistently to strengthen the partner relationship by facilitating partnering activities and programs that will result in positive sales growth.Meet sales and activity performance goals for Dicker Data including weekly pipleline reporting by opportunity. Prepare reports and communicate a weekly summary of wins, losses and net new opportunities. Working very closely on a daily basis with our Lenovo PCG Product Manager.Traveling throughout NZ to present latest information to top management, public groups, conferences and events. Attend Dicker Data/ Lenovo trainings and webinars to keep up to date with the products.Track, measure and report in the success of campaigns we at Dicker Data/Lenovo may run.Lastly and most importantly - supporting our local IT resellers from start (sales) to finish (support and service).

Acquire new business through hunting activity in the SME business sector.Manage and grow existing customer accounts both from a volume and revenue perspective.Grow existing client portfolio through new business acquisition.Provide outstanding service to existing clients in order to retain them and to eliminate any loss of services.Proactively upgrade/resign customers to reduce number of out of contract services with Spark.To help provide knowledge and experience to the Spark Manukau Business Hub to further upskill our product knowledge in key areas in the SME market.Work very closely with the Sales Manager on strategies and plans to help run trainings and meetings with the team to better prepare them out in the field.Help bring the team up to knowledge on products that Spark offer from a cloud based platform.

#Enjoyed my time at LE, management who saw me grow within a short space of time as a BDM and moving me to a leadership role was the best thing ever in my work career. Moving onto another journey in May 2018 in life but leaving behind a legacy and a great company/staff that is - Leading Edge. Wishing you all the best as a business and appreciate the skills I adopted and learnt.#Managing a great team of BDMs for the Spark Auckland Business Hub.Identifying oppurtunities from start to finish.Performing administrative follow ups to resolve clients problems if they arise.Meeting with specialists to discuss technical products and offer all of Sparks services from onsite PABX to Cloud based PABX solutions.Forecasting business cases, sales and pipelines.Building B2B partnerships with clients, among others.Reporting to my Auckland Manager who has helped me grow within the hub. Key values i have learnt along the way in business is to always add value added service, bringing this to the table makes you different from selling the same product to the same client, with this in mind nothing can or will stop you from succeeding in a sale. Very fortunate with this next step in my career from October 2nd 2017. A massive thank you to Leading Edge NZ/Spark NZ for being the best organisations to work for!

Business to BusinessBroadband, Mobile, IP Centrix, Voice Connect, Naked Fibre Plans is naming a few services i can assist withComplete telecommunication solutionsCustomer rententionNew BusinessSupport

Finding the right IT solutions for businesses and providing that overall satisfactory service that everyone deserves when dealing with a business.

Looking after Computer Resellers throughout NZ. Maintaining high levels of service and understanding different businesses for what they require.Delivering the very best products/brands in IT. Ensuring the relationship between Synnex and our key resellers are kept high.Synnex is a grwoing company in NZ and we are here to work WITH our resellers and NOT against them. Buying through us as an Authorised Disti for majority of our brands you as a reseller gets recognition from vendors which may involve rebates, marketing support and better waranty services.