Philisa West work email
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Philisa West personal email
Experienced Support Specialist with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Microsoft Word, Accounting, Microsoft Access, Management, and Teamwork.
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Customer Service RepresentativeNexrep, LlcMaxton, Nc, Us
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Customer Service RepresentativeNexrep, Llc Sep 2023 - PresentUnited StatesTeladoc Health Scheduling Doctor visits Registering New Members Transferring Calls Creating tickets for System IssuesLivongo by Teladoc Health Answering Inbound Calls Registering New Members Processing Orders Transferring calls -
Product ExpectWorking Solutions Feb 2020 - Present@HomeTurboTaxReceive inbound call and chatAssist with installationProcessing OrdersProvide Technical SupportCredentiaAssist candidates with applications Update candidate profileGuide candidates to scheduling testing and renewalSabreBook hotel reservations Cancel, modify existing reservationsSouthwest AirlinesResponse to email for re-imbursementPlanet ArtProcess order Process refundsReceived inbound calls and emails. -
Customer Support Representative (Nesting Coach)Teletech Sep 2015 - Jun 2023@ HomeReceive inbound calls, Sales,Transferring calls, Resolve billing and shipping issues, Communicate with outside companies to resolve customers issues, File cases, Resolve escalated calls, Problem solving, Some technical support,Create escalate cases Ticket for multi departments Service Elite Consultant Provide Concierge Service to new enroll ConsultantService international customers on special destined line Nesting Coach Supervise newly hiring's Support Trainer in coach Completing CAP -
Tax PreparerJackson Hewitt Tax Service Inc. Jan 2007 - Apr 2009Laurinburg, Nc And Pembroke Nc• Prepared customer tax return• Operated office equipment• Assist customers with tax needs• Supervise employees • Print daily reports • Conflict resolution • Check printing make corrects to records for voided checks• Call customers offering discounts -
Customer Service RepresentativeAt&T Aug 2007 - Jan 2009Fayetteville, North Carolina Area• Resolve customer’s cell phone and billing complaints• Process cell phone upgrades • Review files, records, and other documents to obtain information to respond to requests• Use computers to enter, access or retrieve data• Confer with multi department to resolve customer billing issues • Make decision that will best help customer and benefit company (offer higher rate plan that customer needs to for 6 month, offsetting cost )• Create case for management approval• Deescalate calls• Contact local authority if client in damage • Assist authority with phone location -
Customer Service CashierLowe'S Home Improvement Feb 2006 - Aug 2007Laurinburg, Nc• Print report • Answer telephones, direct calls and take messages• Check out • Loss Prevention (Received award and bonus)• Assist other departments • Call business client and assist with new project • Process credit card application, assist with bill payments• Process returns • Offer promotion to customer • Assist customer with shopping needs • Assist customer with credit card issues and increase in limits• Maintenance • Record keeping money transferred to register• Loss Prevention• Conflict resolution• Plan duties for cashier on duty
Philisa West Skills
Philisa West Education Details
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Accounting -
Accounting
Frequently Asked Questions about Philisa West
What company does Philisa West work for?
Philisa West works for Nexrep, Llc
What is Philisa West's role at the current company?
Philisa West's current role is Customer Service Representative.
What is Philisa West's email address?
Philisa West's email address is ph****@****ech.com
What schools did Philisa West attend?
Philisa West attended Robeson Community College, University Of Phoenix, University Of North Carolina At Pembroke.
What skills is Philisa West known for?
Philisa West has skills like Access, Invoicing, Customer Service, Management, Microsoft Excel, Microsoft Office, Microsoft Word, Powerpoint, Teamwork, Accounting.
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