* Execute equipment audits and record-taking policies  * Coordinate with the Director of Capital Projects on the implementation of new buildingprojects  * Ensure compliance with all safety and security protocols* Coordinate system repairs and monitor system performance* Hire, direct, and motivate Operations staff in planning and executing work procedures* Oversee and supervise team of contracted maintenance technicians* Ensure that all required insurance certificates and statutory worker's compensation are in place prior to commencing work* Maintain all company SOW's with vendors and City Government and adhere to all processes, procedures and guidelines

• Manage preventive maintenance of facility equipment in 7 restaurant locations across New York, Washington DC, and Chicago • Oversee construction level projects within operational restaurants, managing scope, schedule, budget and execution• Ensure that all required insurance certificates and statutory worker's compensation are in place prior to commencing work• Assist Construction Team on restaurant turnover during the completion of new construction build out• Create and Maintain Facilities System for tracking all assets, preventative maintenance, work orders and construction projects• Hire, direct, and motivate maintenance staff in planning and executing work procedures• Manage a staff of 1 Maintenance Supervisor and 6 Maintenance Technicians• Inspect all properties on a regular basis to ensure the work conforms to specifications, budget, and initiate any repair or replacement needs and/or adjustment of working procedures• Work closely with vendor partners on contractual commitments and ensure correct level of service is received and initiate any repair or replacement needs and/or adjustment of working procedures• Maintain appropriate procedures for service calls

• Relationship Management• Manage a team of 11 Facilities, Maintenance and Catering staff on over 430,000 sq. ft. of Corporate Real Estate• Work with C-level executives and IT personnel to prep and setup quarterly earnings call• Develop and implement innovative programs, processes and procedures that reduce short and long- term operating costs and increase productivity by working closely with Senior Management and client• Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.• Oversee the development and management of the capital and expense budgets by interfacing closely with the client representative• Support the Regional Manager in the implementation of short and long-term client projects• Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis• Assist with the development and implement the annual management plan, moves and build-outs for the leased property within NYC

* Provide leadership and vision to the department by assisting the Director with the development and documentation of plans, policies and procedures (as needed) and with the evaluation of progress on plans and effectiveness of new and/or existing policies and procedures* Ensure departmental and personnel practices are consistent with Company policies and procedures* Provide and ensure the provision of quality customer service and create an environment that ensures a consistently positive customer service experience* Recruit and interview candidates for open positions* Jointly responsible (with DOF) for employee training, development, performance management and assessment* Ensure the appropriate delivery of essential services to include (but not be limited to) security of space, maintenance, mail, housekeeping,telecommunications, purchasing* Manage and co-manage large infrastructure projects directly liaising with contractors for facilities renovation projects entailing HVAC, electrical, mechanical, plumbing * Provide recommendations for preparation of the department’s annual Capital Expenditure budget request* Top-level approver for intra-departmental purchase requests* Review and approve invoices* Additional tasks and/or projects as assigned by the department’s Director

AKQA is a global advertising agency focusing on digital and innovative new media and platform solutions for top-tier brands with 1300 employees in offices in 12 cities in 7 countries.Managed all aspects of internal office operations of a 22k sq ft office space housing 190 employees. Specific projects included: * The build out of the NYC office* Offsite overflow location setup and employee relocation* Offsite storage facility management* Implementation of event space and conference room A/V units Lead internal operations such as event planning and new hire recruitment & orientationIntegral stakeholder in the development plan and schedule for AKQA’s six month employee surge (due to new business win)Project managed a team of 6 to successfully brainstorm, schedule and execute all company initiatives such as:* Soapbox events hosted by industry insiders (similar to Ted Talks)* School and Intern recruiting events* Yearly offsite employee conferences* Food & beverage/catering costPrepared monthly operations budget and reported any needs or changes to Operations Director Participated in Global Office Services committees; travelled to other offices to support team members as neededActed as a liaison in negotiating and coordination of third party vendors and building management for all office operation needsManaged two senior level employees and responsible for their mentoring, goal setting and conducted semi-annual evaluationsPartnered with C-level management to implement and support all corporate office services and HR policies, onboarding and T&E policyOversaw and maintained all confidential office documents/contracts

Supported in build out and growth of officeOversaw daily operations including:* Accounts receivable/payable & bank deposits* Supplies & computer hardware/software purchasesAssisted Lawyers and Paralegals with the assembly of court documents and affidavitsExecuted research assistance to ParalegalsManaged records department, provided IT support and coordinated with third parties to maintain office needsHeaded onboarding of new employees and maintained all HR, insurance and benefits policiesProvided general assistance with special office projects, such as: * Client Luncheons* Special client transportation needs

Assisted Office Manager in daily operationsSupervised 4 mailroom workers in daily office dutiesAssisted Lawyers and Paralegal’s with the assembly of court documents and affidavitsProvided research assistance to ParalegalsWorked closely with records department compiling and organizing files for various casesAssisted in the maintenance and organization of office such as IT support, Xerox and fax machines, contacting messenger and copy services, shipping needs, ordering of office supplies and maintenance of offsite storage facilityProvided general assistance with special office projectsPurchased postage for Firm mailings and general office and pantry supplies

Responsible for billing clients for advertisements and exhibition boothsContacted clients via phone, fax and e-mail for renewing and updating recordsProvided daily tasks for volunteer employeesManaged substantial database of clients records using MS Access, Q&A, FileMaker Pro and ExcelProvided graphic artists with information needed for magazine layoutsCoordinated volunteers for quarterly exposition