Wide-ranging role with small charity which supports veterans and service personnel who are wounded, injured or sick.• Managed grant submissions programme to civilian and military trusts, foundations and charities (40% of income)• Successfully bid for £294K of LIBOR charity funding, secured other regular donations up to £100K• Created and implemented new communications plan contributing to 17.5% increase in beneficiaries over two years • Direct responsibility for website, advertising, newsletters, PR, Annual Review• Overseeing other communications activity including social media• Previous responsibility for managing fundraising activity, liaison with individual/corporate supporters, volunteer management, IT and data protection• Led on tendering and implementation of new CRM system

Consultancy role managing production of worldwide Journeys of Remembrance group tours programme and brochures. • Negotiated contracts with all transport, accommodation and other suppliers; priced tours• Wrote/edited all brochure copy, managed brochure production liaising with designers and printers, produced and managed distribution plan• Carried out review of company marketing activity, devised new marketing plan and managed ongoing marketing activity including advertising, trade and consumer shows and exhibitions, direct mail and web development

Freelance role creating new brand identity, rewriting website, producing corporate brochure, updating documentation, sourcing merchandising & organising participation in major trade exhibition, all to schedule & budget.

Established new worldwide tour operating division for luxury leisure travel agency• Selected and contracted accommodation and ground suppliers in 32 countries• Devised website structure, content and design; wrote, edited and proof read web copy; sourced and edited images; uploaded content to website; maintained all web pages• Sourced, implemented and maintained new back-office reservations and management system including system design, documentation and data inputting• Secured ABTA and ATOL licensing and liability insurance• Revised and content managed main corporate website and company intranet

Audited and revised sales and marketing activity for leading payment solutions company.

Assisted with upgrading of local government social care internal and external web pages including copywriting, editing and content uploading.

Co-founded a privately-financed online tour operator specialising in activity-based travel experiences.• Researched and identified market opportunity for start-up tour operating business • Formulated company business plan and commercial strategy • Secured business funding and ATOL licensing • Selected and contracted overseas suppliers and other service providers• Created and implemented programmes to Africa, Scandinavia, Australia and Canada• Sourced and appointed external marketing, operational and financial services suppliers• Devised company website, created and uploaded content, priced holiday products, selected and uploaded imagery, maintained and updated website• Sourced new commercial opportunities, developed programmes in line with customer feedback and market trends• Recruited and managed sales and product personnel

Led division of the UK's leading short breaks tour operator.• Direct responsibility for annual turnover of £18 million and 70,000 customers• Identified opportunity for and established successful Scandinavia programme which achieved annual turnover of £3.7 million• Created business plan for and negotiated exclusive UK travel industry contract with Floriade World Horticultural Expo 2002, generating sales of £2.3 million• Doubled market share and profitability of Amsterdam Travel Service, including a specialist Bulbfields programme, regularly exceeding financial targets and achieving sales of 32,000 customers per annum• Introduced European Center Parcs and Gran Dorado holiday villages to UK market increasing sales volume of relevant programmes by 40%• Member of senior management team responsible for developing strategies and policies of company with turnover in excess of £93 million• Formulated and controlled divisional budgets, priced holiday products, analysed competition, submitted regular financial reports, analysed sales performance• Negotiated contracts for transportation, overseas accommodation and ancillary services• Produced range of brochures, leaflets and other promotional material with direct responsibility for design, print buying, copywriting and production• Recruited, trained and managed departments of up to 45 staff plus 2 overseas offices• Managed operations, telesales, administration and quality control teams, ensuring smooth implementation and maximum efficiency of holiday programmes• Worked closely with internal sales and marketing teams and external agencies to optimise product portfolio and exploit commercial opportunities