ShowMojo, the ONLY Leasing Automation® company, automates the leasing process for property managers and investors across North America, delivering significant cost savings, happier staff, reduced market times, and a better experience for prospective tenants.ShowMojo positions companies to grow their door count without the same linear growth in leasing staff. And ShowMojo provides unparalleled insights into the residential leasing funnel, enabling a culture of constant process and performance improvements.Running on EOS to execute on an aggressive Vision for Sales, Marketing, Operations, People, Software, Hardware, and Customer Success.

Providing fractional COO services, Integrator services, and filling critical Seats in various organizations. Coaching entrepreneurs and organizations to scale, to calm the chaos, and to create actionable steps cascaded down from the long-term vision. 🚀 Running on EOS® | Masters of effective Ninety.io implementation🚀 Enabling effective EOS® Integration 🚀 Implementing various operating systems and practices, such as OKRs, 20/80, etc.🚀 Facilitating Strategic or Tactical Meetings🚀 Scaling and Organizational Transformation🚀 Coaching built on empathy, realistic solutions and active listening

Board Member committed to initiatives supporting Self Reclaimed's mission to heal, empower, and unite our community against sexual assault and domestic violence.Self-Reclaimed offers trauma-informed, inclusive offerings for survivors, education on SA & DV, and Safe Space trainings for the greater community. Together, we can shift the culture that has allowed sexual assault and domestic violence to exist. Together, we can realize a world free of SA + DV.Eliminating Victimhood; Fostering Survivorship

● Thrived on the fully integrated Entrepreneurial Operating System (EOS)● Leveraged EOS to transform payment solutions company, full-service payroll company, and insurance company● Transformed and harmonized operations via progressive practices in HR, People & Culture, Risk, Underwriting, Onboarding, Implementations, Customer Service and Customer Engagement, to improve recruiting, retention, churn, career pathing, efficiency, engagement and automation● Progressively and radically scaled through EOS integration, software & technology adoption, process efficiency, automation, self-service, offshored staff augmentation partnerships, business process outsourcing, and Organizational Change Management (OCM).

● Worked with entrepreneurs in numerous countries to harmonize their operations, and to improve service delivery/availability, to give fragmented franchise-type territories a cohesive and global presence to clients● Executed on key strategic global initiatives to help SaaS company BravoSolution be acquired by JAGGAER● Global Customer Success and Support / Supply Chain / Logistics / Procurement● Adoption, Engagement ● Onboarding ● Consulting ● Operational Excellence ● Organizational Change Management

Consultant / ContractorWorkforce Management, Vendor Management, Management Coaching.Engagements with GeoBlue Insurance, TD Bank, Chubb Insurance

From worst to first: Executed on major initiatives to help propel organization from the worst customer service experience, as measured by the FTC, into a modern, omni-channel, globally distributed contact center, which consistently maintained world class KPIs, all while operating in the only industry whose contact center KPI were monitored and regulated by the federal government. ▪ Maintained unmatched 100% regulatory compliance; achieved world-class customer service▪ Created premium B2B user support team to drive engagement and adoption of financial services software; engaged clients/users with user health report cards to reflect adoption and user engagement ▪ Key contributor to industry-wide efforts on the development of SaaS solutions, such as e-OSCAR system, AnnualCreditReport.com and other government and industry initiatives spanning over a decade of continuous development ● Customer Success & Support● Engagement and Adoption● FCRA ● FTC ● CFPB ● Workforce Management● Vendor Management ● Project Management ● Outsourcing / BPO● Sales / Cross Sell / Upsell ● Leadership ● Training and Employee Development● Change Management