Certified Instructor - Frontline Leadership Training - Modules 1 - 10. Developed under Trinity Training & Development Company

As a business relationship manager (BRM), I am the IT liaison for Centurylink small and medium business customers within my account database. My goal is to understand all business processes and provide technology guidance to my customer accounts to ensure maximum return on investment (ROI) for their business strategy. My key role is reducing business challenges and IT barriers.My responsibilities include:Aligning different business and IT strategies for enhanced productivityDefine key strategies for the IT delivery model of an organizationWork to communicate and understand concerns related to IT alignment Work with architects to understand new technology trends and forecast future IT infrastructure requirementsWork with project managers to provide business, project and IT improvement data to stakeholdersWork with financial leadership on annual IT budgets and forecastsHelp evaluate IT project objectives and analyzes new business initiatives

Owner/Operator of Subway Restaurant Franchisee Operations

• Oversaw territory development and company operations of franchise sale units. • Responsible for sales promotions, Local Marketing, real estate leasing & negotiations, store development.• Implemented customer service training initiatives• Increased sales per unit by 35% across the territory• Increased customer relations service scores by 50% per unit• Increased territory development of additional units by 56%

• Increased lease negotiations and site selection of new franchise units by 42%• Streamlined store design teams to expedite blue print production which resulted in faster upstart and store openings by 50%. • Responsibility of increasing team building and franchisee relations with Parent Company.• Increased sales interaction and communication by 65%

• Transformed bottom ranked territory to revenue generator within 15 months• Awarded top new sales rep award in first year with company • #1 Sales rep for Aricept© in Southwest Region (2nd year)• Consistently ranked in top 10% to 15% with Sales District (over 5 years)