Phil Kirschner Email & Phone Number

New York, Ny, Us

Jersey City, Nj, Us

I write about the future of work, employee experience, and the purpose of the office.https://www.forbes.com/sites/philkirschner/

While I evaluate my next full-time role, I have restarted my independent consulting practice. As I did between WeWork and McKinsey, I am advising workplace companies, evaluating fractional workplace and employee experience roles, doing speaking engagements, etc.

Us

- Stress-tested plans for a global banking leader's $3B HQ project against future of work and banking trends, refining the purpose of the building, generating 70+ actionable "bold moves" to improve client and employee experience, and creating a framework for linking a diverse range of workplace KPIs and metrics to desired business outcomes- Reimagined the employee experience and hybrid working model for a US financial services company, reducing annual real estate costs by 65%, increasing hybrid sales effectiveness and customer satisfaction, and improving talent attraction by expanding into new and more diverse talent pools- Sponsored McKinsey technology pilot partnerships for API-accessible spatial data, GenAI occupancy planning, and immersive videoconferencing "portals," improving space utilization, workplace experience, and interoffice connectivity- Redefined the standard for evaluating hybrid working impact using McKinsey's Organizational Health Index (OHI), identifying critical management practices by studying full-remote companies, and proving the impact of clear ways of working on organizational effectiveness- Created a diagnostic for delivery of a best-in-class workplace experience, and surveyed 50+ corporate real estate, workplace and employee experience leaders to benchmark their performance and identify opportunities for real estate owners and operators to address unmet needs- Recognized as a global thought leader on the future of work and real estate, interviewed by 8 media outlets and 10 industry podcasts, authored 12 articles and reports on McKinsey.com, and maintain a "Top Voice" LinkedIn network of 19k+ followers generating 4m+ impressions per year

- Increased decision velocity and confidence for the cross-functional, post-COVID workplace response team of a Fortune 500 technology company as an embedded team member, developing employee journeys, workplace configuration benchmarks, flexible office and coworking strategies, and remote-working policies- Transformed the teleworking and workplace-mobility strategy for a major US state agency, increasing capacity of their new headquarters by 30%, transitioning 4k+ employees across 11 departments into activity-based working, and fostering a culture of increased innovation and risk taking- Established a leadership vision and change roadmap for hybrid ways of working with a multi-family residential real estate company serving 150 communities in 12 states, resulting in improved employee engagement with "return to office" plans and 50% reduction in HQ footprint- Coached the real estate team of a leading recruiting services company to embrace asynchronous communication and hybrid-friendly ways of working, reducing time spent in unproductive meetings by 25% and accelerating new colleague onboarding- Provided strategic advisory services to a diverse range of real estate companies — a PE-backed integrated workplace management software company, a workplace branding and marketing franchisor, and a multi-brand, high-performance flooring conglomerate — to help them better understand changing occupier strategies in a post-pandemic future of work

New York, Ny, Us

- Founded and rapidly grew the Workplace Strategy discipline to 25 strategists in 8 global cities within 18 months, improving deal quality and client workplace design and effectiveness for the Enterprise business- Led “footprint for the future” HQ design strategy for a real estate developer with $45B in AUM, with redesigned visitor experience, embedded community team, and “living lab” for putting innovation on display- Directed workplace research for the reimagination of a global telecommunications leader's executive hub, which increased attendance by 25%, workplace pride by 53%, and office net promoter score by 72%- Developed quantitative and qualitative client discovery frameworks, including workplace benchmarking and programming tools, with direct impact on projects over $1B in total contract value- Oversaw the creation of WeWork's first change management methodology to reduce onboarding and engagement issues for new enterprise clients transitioning into WeWork environments- Conducted interviews with 35 real estate executives from Fortune 100 companies about their firms' "return to work" plans in response to COVID-19, to influence WeWork's post-pandemic product and sales strategy- Advised WeWork Enterprise Technology teams on the value proposition of workplace utilization and insights technologies to corporate real estate executives, increasing sales of sensor-enabled Enterprise offices

Chicago, Illinois, Us

- Managed Northeast regional workplace strategy practice of six consultants to achieve $3.5m in annual sales with a 40% profit margin, contributing to 75% YoY growth of practice AGM- Led change management engagement for a global bank, guiding 3k+ employees into unassigned seating across 12 floors in their NYC HQ, enabling the closure of a nearby facility to reduce real estate expenses- Developed the NYC flagship office strategy for a top insurance firm, resulting in a 25% footprint reduction and 75% reduction in private offices, saving nearly $5m annually- Oversaw change management programs for a global software leader and a global pharmaceutical leader, positively impacting 10k+ employees in 12 cities by coaching leaders and systematically tracking and resolving resistance- Improved patient experience and donor engagement for an esteemed international humanitarian organization through workplace strategy development and change management support as they planned to double the size of their US HQ- Revamped Workplace Strategy Assessment Tool (WSAT) framework, increasing client engagement through more rapid and effective leadership alignment and strategy sessions- Authored articles, participated in media interviews, and presented at 20+ real estate industry conferences and client events to position JLL as an industry thought leader and generate new business

Zurich, Ch

- Led workplace strategy for a 1.8M sqft HQ renovation which generated $700M in cost savings and enhanced operational efficiency through optimized space utilization - Led design and construction of a 65K sqft free-address, activity-based environment for 700 managers and staff, increasing floor capacity by 40% while improving team productivity, remote working support and perception of the firm as an employer of choice - Demonstrated 12% increase in employee engagement and 7% decrease in voluntary attrition by collaborating with People Analytics team to validate effectiveness of Smart Working offices - Project manager for Global Workplace Standards, driving consensus and senior management approval on space types, planning concepts and architectural elements to improve space efficiency, reduce project costs and support a multigenerational workforce - Created leading-edge occupancy monitoring dashboards for shared workspaces by directing IT data science and telemetry projects - Managed internal research framework to define and measure workplace impact on productivity, collaboration and retention

Zurich, Ch

$20m achieved cost savings // software lifecycle demand management // buy vs. build analysis // application reduction and decommissioning // license and maintenance fee reduction // created cross-divisional software demand management network.

Zurich, Ch

$3m achieved cost savings // regional technology expense line owner // cellular carrier competitive bid process and renegotiation // trader voice demand management // mobile telephony and audio conference policy improvement.

Zurich, Ch

$14m achieved cost savings // consulting and external service expense line owner // supply and demand management programs // contract and budget reviews // revised account hierarchy // expense line control function // Six Sigma (LEAN) Green Belt for contingent worker classification // vendor and account mapping database // expense policy training.

Zurich, Ch

Operational and technology risk assessments for applications, infrastructure and business process outsourcing // branch office compliance reviews // information security policy creation // information security and online privacy training and awareness // IT risk and vulnerability process improvement and automation // RSA Archer GRC platform administrator.

London, Gb

Consulting PMO support // penetration testing // network vulnerability assessment // forensic accounting // single-point-of-failure analysis // HIPAA compliance research.

B.S., Computer Science

Primary And Secondary