Phil Knapp Email & Phone Number

Baraga, Michigan, United States

Responsible for overseeing the Quality Control Department, quality processes, and quality metrics to ensure manufactured products effectively meet or exceed our customer’s quality expectations and build forward thinking processes to support company growth.• Create, improve, and maintain quality processes that are in accordance with ISO standards and are effective to the Company’s overall performance.• Effectively manage the Quality Control Department personnel, equipment, and additional resources.• Track and monitor company quality performance indicators.• Oversee quality process training for all departments, as needed.• Maintain regular contact with production supervisors, staff, and all levels of management to assist with any QC related problems being encountered.• Maintain contact, as needed, with customers and vendors to ensure quality standards are achieved at all levels, and the customers are satisfied.• Maintain regular contact with supervisors and management to ensure employees are following company quality processes and standards.• Always maintains professional representation of the company.• Maintain apparent rapport with executives, management, supervisors, and staff.

L'Anse, Michigan Area

In early 2012, I moved into more of an Operations Management role. I still maintained my role as Costing/Quality Manager (up until about 2016), and I am still involved in cost estimation for larger projects; however, my main responsibilities have shifted. My largest role now is to review incoming orders, prior to going to the shop floor, as well as reviewing costs at the close of the orders. Included in this, is finding more efficient ways to process jobs, as well as review all purchase orders associated with these jobs, prior to releasing to vendors. This is partially due to the cost containment, as well as the requirement to ensure proper quality flow down to suppliers. As part of the review of incoming orders, another part of my day to day responsibilities, is maintaining the production schedule, and operator schedule. This is to ensure our on-time delivery measurable is kept up, as well as customer satisfaction. One of our major transitions this year (2012) was the addition of a second shift, to keep up with customer needs, and the addition of new customers. Employee development is another key responsibility, as I oversee various departments, and work with the department heads to ensure we are all growing within the organization. We are only as strong as our people. I work with Mark Massicotte (President & Co-Owner), in development of new business, and strategic planning for the organization as we move forward.

L'Anse, Michigan Area

Moved into the role of Quality System Management Rep, as our company came under new ownership and we sought after ISO Certification. We acquired certification in only 6 months, and I continued my role in quality as I began doing cost estimation in mid-2007.By 2009, I was responsible for doing the cost estimation on all incoming RFQ's, as well as routing new incoming orders before they went to the shop floor.Around 2010, we decided to go for AS9100 Certification, and we added a new Management Rep, and I moved to Costing and Quality Manager. That year, we were certified to AS9100.

L'Anse, Michigan Area

Worked in the area of CNC programming on new, and repeat, orders. Included selection of tooling, and often design/build of production fixtures. Also ran production jobs, and assisted others through training, as well as trouble shooting other operations. I was responsible for designing the process, and taking it from the drawing through routing steps, program/set-up, production, and inspection. Gained experience working on CNC milling centers, as well as lathes. Proficient in G-Code programming off-line, as well as at the controller. Also programming experience in CAM software. Became very proficient in 3d modeling, and using this for internal drawings, and fixture designing, as well as manipulating the models for usefulness in inspection practices.

L'Anse, Michigan Area

Started from the ground level, operating a drill press, and doing production parts. I operated pretty much every piece of equipment in the facility, and those that I didn't operate, I cleaned, LOL.Within a few months of starting, I began tracking my own processes, recording tool life and parts/hr, as well as tracking my own non-conformance's. From an early stage, I sought out more knowledge on a daily basis, and before long, I was implementing process improvements, recording tooling savings, and eliminating scrap occurrence. I was then moved into the EDM department where I improved production rates over 400% over the 6 months I worked in that dept. While still working in that area, I began learning the art of straightening investment castings. All of the castings that we machine require some form of precision straightening before we can consistently fixture them for CNC machining. While still working on the EDM machine, I would practice fixturing parts for STR processes.By mid-2000, castings for new orders were brought to me to design the processes for straightening them. This was done in coordination with the machining fixture designer, to ensure we had consistent castings, that would load in his fixture repeatedly. Beyond 2001, I continued working in the STR department, but it was more of a responsibility to establish the STR process, and hand it off to others to do the production.