Phill Morrison
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Phill Morrison Email & Phone Number

Customer Service Specialist at Cic
Location: Sunderland, England, United Kingdom 4 work roles 3 schools
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✓ Verified July 2026 3 data sources Profile completeness 100%

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Current company
Cic
Role
Customer Service Specialist
Location
Sunderland, England, United Kingdom
Company size

Who is Phill Morrison? Overview

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Quick answer

Phill Morrison is listed as Customer Service Specialist at Cic, a with 1492 employees, based in Sunderland, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Phill Morrison.

Phill Morrison previously worked as Team Leader Drug intervention programme at Tp and Multi venue pub and restaurant at Greene King. Phill Morrison holds Advanced Practitioner And Management Skills from 2006 - 2007 Newcastle College1.

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Email format at Cic

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Cic

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Profile bio

About Phill Morrison

ManagerChallenging behaviour unit,I am responsible for a caseload and workload of clientswith learning disability and complex and enduring mental health needsand/or challenging behaviour.I collate information and undertake audits andresearch Our services provide personalised support and different people will pursue different routes to achieve their independent living goals.and report on the service in order to make recommendationsto improve the outcomes for adults and to ensurebest practice.I define and implement objectives that reflect theorganisations goalsMy team delivers a range of evidence based therapeutic interventions withAdults who have learning disability and complexmental health and/or challenging behaviour, including those withpsychiatric diagnoses, and their families.Team Leader SSP Newcastle Airport.Multi unit Bar Restaurant with responsibility for coaching all staff on the units.Working as as team leader in a very high volume Bar/ Restaurant grossing over 80K per week.My role includes recruitment of team members I have responsibility to train develop and coach the new members of staff, in Hospitality and Customer service.I act as duty manager on a rota basis covering all units in the airport.I lead a team of floor, bar and kitchen staff. Through excellent communication and team building skills, I have managed to develop the team, helping them to enhance their skills thus lifting the profile of our unit.Working with this team we have achieved 100% on our customer satisfaction surveys. This has been achieved by working on the teams customer service and hospitality skills, also with working on kitchen turn around times etc.My duties also include, Management of the shift rota ensuring the unit is effectively managed at all times, paying attention to our budget and costs. I am also shift manager ensuring that the unit runs smoothly at all times. I feel that I have been able to support the team to work pro actively. I feel this has helped the team become a more focused working unit.

Listed skills include Dual Diagnosis, Mental Health, Customer Service, and Bartending.

Current workplace

Phill Morrison's current company

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Cic
Cic
Customer Service Specialist
irving, texas, united states
Website
Employees
1492
AeroLeads page
4 roles

Phill Morrison work experience

A career timeline built from the work history available for this profile.

Customer Service Specialist

Current
Cic

Tyne And Wear

ManagerChallenging behaviour unit,Essential care and support.I am responsible for a caseload and workload of clientswith learning disability and complex and enduring mental health needsand/or challenging behaviour.I collate information and undertake audits andresearch Our services provide personalised support and different people will pursue different routes to achieve their independent living goals.and report on the service in order to make… Show more ManagerChallenging behaviour unit,Essential care and support.I am responsible for a caseload and workload of clientswith learning disability and complex and enduring mental health needsand/or challenging behaviour.I collate information and undertake audits andresearch Our services provide personalised support and different people will pursue different routes to achieve their independent living goals.and report on the service in order to make recommendationsto improve the outcomes for adults and to ensurebest practice.I define and implement objectives that reflect theorganisations goalsMy team delivers a range of evidence based therapeutic interventions withAdults who have learning disability and complexmental health and/or challenging behaviour, including those withpsychiatric diagnoses, and their families. Show less

Oct 2019 - Present

Team Leader Drug Intervention Programme

Tp

Tyne And Wear

Team Leader Drug intervention programmePPO/IOM Drugs Worker · Co located to South Tyneside Probation, working within the IOM/PPO Scheme· Ensuring that ICMS (probation) and PALBASE (RBC) databases are updated accordingly and accurately following all client contact· Working in partnership with Police and Probation to identify prolific offenders· Constructing a care plan between all parties· Providing 1-2-1 support for those engaged with the scheme· Providing… Show more Team Leader Drug intervention programmePPO/IOM Drugs Worker · Co located to South Tyneside Probation, working within the IOM/PPO Scheme· Ensuring that ICMS (probation) and PALBASE (RBC) databases are updated accordingly and accurately following all client contact· Working in partnership with Police and Probation to identify prolific offenders· Constructing a care plan between all parties· Providing 1-2-1 support for those engaged with the scheme· Providing therapeutic interventions to IOM/PPO s with challenging needs· Liaising with CARAT s teams; offender managers and offender supervisors with prison establishments to improve pre release planning for those returning into community· Developing and maintaining professional working relationships with probation, police, prisons, courts and other professional agencies· Assisting with home and prison visits· Making rehabilitation referrals when required· Writing court reports, providing an accurate account of clients progress· Working as the blood bourne virus lead within the team· Taking part with the Supervision Centre ran every 6 weeks at probation · Providing drug awareness as part of a group setting to offenders with substance misuse issues Show less

Jan 2006 - Apr 2013

Multi Venue Pub And Restaurant

Greene King

Tyne And Wear

ManagerOperations manager multi venue pub and restaurant scheme.Bar/ Restaurant Manager:I worked as an experienced Branded Restaurant and Leisure Manager with a passion for motivating and developing people. I am personable, energetic and ambitious. I am confident working to brand standards and driven to maximise sales and drive the business forward. I have hands on experience managing a team as well as knowledge of working with budgets and targets. I also… Show more ManagerOperations manager multi venue pub and restaurant scheme.Bar/ Restaurant Manager:I worked as an experienced Branded Restaurant and Leisure Manager with a passion for motivating and developing people. I am personable, energetic and ambitious. I am confident working to brand standards and driven to maximise sales and drive the business forward. I have hands on experience managing a team as well as knowledge of working with budgets and targets. I also have a driving licence and access to your own transport. I have experience of managing a team of people within a busy retail or branded restaurant environmentA strong background in people and customer service with a hands-on approach to managementA dedication to motivating and developing peopleA commercial and financial understanding of businessThe desire to succeed and progress within a global company As the manager I ensure the pub/ restaurant ran smoothlyl work hands on keeping my team motivated and customers happy whilst also recruiting, training and developing the restaurant team. l work with the PandL, making sure budgets are set and targets are being met and constantly driving sales within the restaurant. My Key skills:I always deliver exceptional customer service I can identify and support talented individualsI maintain a positive approach to your work, team, company and customerI have experience in branded food, hospitality or leisure management I am a good planning and have good organisational skills I haves Strong communication skills I am able contribute enthusiastically to store performance I am able to utilise and understand management information I have excellent Problem solve and create solutions I am also adaptable and flexible Show less

Dec 2002 - Mar 2006

Mental Health Day Services Officer

Ssp

Tyne And Wear

·Working clients experiencing major mental illness, some living in the community and most still in patient on long stay acute wards. Acting as a key worker developing social care plans and treatment support plans. Delivering life skills and social skills packages. Helping the client to develop skills to enable them to live an independent life in the communityWorking in a muli - disciplinary team delivering a co - ordinated care approachwill work with individuals in a person-centered way… Show more ·Working clients experiencing major mental illness, some living in the community and most still in patient on long stay acute wards. Acting as a key worker developing social care plans and treatment support plans. Delivering life skills and social skills packages. Helping the client to develop skills to enable them to live an independent life in the communityWorking in a muli - disciplinary team delivering a co - ordinated care approachwill work with individuals in a person-centered way supporting them through their time within our service. We will employ a variety of techniques to help the Service User reach their goals set at the initial assessment and at regular review points along the way. For some, groupwork using a Cognitive Behavioural Therapy approach will be the best way of working, for others it maybe in a one to one way using Psycho-Social Intervention or Solution Focused Therapy. Others may benefit from activity groups to help them build social confidence and break their social isolation and support in accessing meaningful activities in their local community Show less

Jun 1990 - Dec 2002
Team & coworkers

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3 education records

Phill Morrison education

Advanced Practitioner And Management Skills

2006 - 2007 Newcastle College1

Combined Diploma Counselling Skills And Theory, Counsellig

Sunderland College
FAQ

Frequently asked questions about Phill Morrison

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What company does Phill Morrison work for?

Phill Morrison works for Cic.

What is Phill Morrison's role at Cic?

Phill Morrison is listed as Customer Service Specialist at Cic.

Where is Phill Morrison based?

Phill Morrison is based in Sunderland, England, United Kingdom while working with Cic.

What companies has Phill Morrison worked for?

Phill Morrison has worked for Cic, Tp, Greene King, and Ssp.

Who are Phill Morrison's colleagues at Cic?

Phill Morrison's colleagues at Cic include Jack Rochelle, Taylor Donnally, Stephanie Yepes, Nicole Green, and Sharon Edwards.

How can I contact Phill Morrison?

You can use AeroLeads to view verified contact signals for Phill Morrison at Cic, including work email, phone, and LinkedIn data when available.

What schools did Phill Morrison attend?

Phill Morrison holds Advanced Practitioner And Management Skills from 2006 - 2007 Newcastle College1.

What skills is Phill Morrison known for?

Phill Morrison is listed with skills including Dual Diagnosis, Mental Health, Customer Service, and Bartending.

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