Phill Morrison Email & Phone Number

ManagerChallenging behaviour unit,I am responsible for a caseload and workload of clientswith learning disability and complex and enduring mental health needsand/or challenging behaviour.I collate information and undertake audits andresearch Our services provide personalised support and different people will pursue different routes to achieve their independent living goals.and report on the service in order to make recommendationsto improve the outcomes for adults and to ensurebest practice.I define and implement objectives that reflect theorganisations goalsMy team delivers a range of evidence based therapeutic interventions withAdults who have learning disability and complexmental health and/or challenging behaviour, including those withpsychiatric diagnoses, and their families.Team Leader SSP Newcastle Airport.Multi unit Bar Restaurant with responsibility for coaching all staff on the units.Working as as team leader in a very high volume Bar/ Restaurant grossing over 80K per week.My role includes recruitment of team members I have responsibility to train develop and coach the new members of staff, in Hospitality and Customer service.I act as duty manager on a rota basis covering all units in the airport.I lead a team of floor, bar and kitchen staff. Through excellent communication and team building skills, I have managed to develop the team, helping them to enhance their skills thus lifting the profile of our unit.Working with this team we have achieved 100% on our customer satisfaction surveys. This has been achieved by working on the teams customer service and hospitality skills, also with working on kitchen turn around times etc.My duties also include, Management of the shift rota ensuring the unit is effectively managed at all times, paying attention to our budget and costs. I am also shift manager ensuring that the unit runs smoothly at all times. I feel that I have been able to support the team to work pro actively. I feel this has helped the team become a more focused working unit.

Listed skills include Dual Diagnosis, Mental Health, Customer Service, and Bartending.