Operations Duty Manager
CurrentMy principal responsibilities are for the safe and efficient management and co-ordination of tramway activities and operational drivers; and delivery of service to meet specified performance targets.My duties include management of the tram service along with management of the Drivers and Controllers, monitoring of the traction power supply system, management of incidents and training of staff and contractors.I am the direct line manager for around 40 staff and responsible for increasing employee engagement, in line with the company business model. I regular liaise and work with the Competency Development Specialists, Safety Team, and Operations Standards Manager to ensure that drivers standards and performance criteria meet the business objectives and needs. This includes all safety, performance, and operating aspects.