Phill Stevens Email & Phone Number

Coach, lead, and monitor Sales Supervisors and Sales Representatives with respect to goals, metrics, performance, sales skills and techniques. Create and implement process, procedures and lend to a culture that increases product penetration in designated territories through sales to former and new residential customers. Consult with customers to understand customer reactions to Comcast products, services, and sales channel effectiveness.Oversee Reps responsible for: selling and promoting Comcast products with focus on video, high-speed internet and phone services; increasing product penetration through winning back former customers and acquisition of new customers.Promoted to Supervisor in April 2010Major Duties:• Supervise and motivate a team of door-to-door Winback Direct Sales Representatives to achieve sales goals for Digital Video, High-Speed Internet, and Digital Voice product categories• Provide individualized and ongoing performance management to ensure efficiency and productivity of all team members• Conduct tactical planning, standardized reporting, and feedback on effectiveness of existing sales plans• Support and lead competitive field efforts through the implementation of acquisition and win-back tactics as directed• Coordinate audit follow-ups by Sales Representatives• Perform real-time field evaluation of individual Sales Representative performance• Track and analyze Rep activity and results metrics on a daily basis• Coordinate processes to ensure accuracy in daily check-in/pre-screen of sales orders• Strategically distribute and document territory among team members• Lead a dynamic, well-informed front line work force that successfully executes the appropriate campaign strategies• Conduct individual & team coaching and development sessions

Responsible for selling and promoting Comcast products with focus on video, high-speed internet, and phone services. Increase product penetration in designated territories through sales to former residential or new individual customers.Met and exceeded sales goals. Independently established and organized daily sales activities. Generated business through established and approved creative methods of lead generation. Implemented effective sales closing techniques to ensure product installation goal was met each and every month.• 100%+ quota achievement in all sales categories

Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.Strategic Consulting, including business plan & sales strategy development.Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.

Mba, Business Administraion

Ba, Marketnig