Phill Young Email & Phone Number

Surrey, England, United Kingdom

Lightwater, Surrey

I am a Level 3 qualified Personal Trainer and England Athletics Coach in Running Fitness, I have a passion to help people on their fitness journey whether that be a weight loss journey, improving their running, training for an event or simply to get fit. Offering one to one personal training, small group training, running coaching, running plans and nutrition advice.

Hook

Managing the implementation of new services and changes to existing services into operations.Agreeing operational acceptance criteria and ensuring met.Ensure risks are identified and mitigated.Configuration information identified and implemented into relevant management systems.Chairing weekly operational readiness meetings.Agree training requirements for operational teams, liaising with 3rd party vendors to deliver

Godalming

Service Delivery Manager - Managed ServicesOn boarding of new Managed Services customers, ensuring ITILv3 best practices are followed and implemented where required. Updating and developing improved processes as part of continual service improvement.Attending customer service reviews.Internal project management for IT projects including setup of an IaaS offering.

Manchester, United Kingdom

Setup and deliver a Service Framework complying to ITILv3 and ISO15288 best practices covering desktop and application lifecycle across 3 trading divisions of the business. Agree and ensure Service Acceptance Criteria for projects.Chairing a weekly Service Acceptance Working Group (SAWG) with Service owners and Project Managers to track and manage project delivery to ensure Service Acceptance Criteria is met and ensure supporting documentation is in place e.g. requirements, build documents, test plans, release notes.Managing 3rd party providers to deliver work packages for service improvements to VDE (Virtual Desktop Environment), design of Service Framework, setup and implementation of an Early Life Support (ELS) function.Projects transitioned included;• New and changed services being introduced to support a new head office building.• Migration of 3000 users to virtual desktop and applications, Fat PC to Xendesktop 4.5 and Xendesktop 5.6• 802.1x network protocol introduction to ensure secure device access to corporate network.• Introduction of a managed print service to the organisation.

Manchester, United Kingdom

Identifying and agreeing functional and non-functional requirements. Creation of High Level Design documents, ensuring implementation follows design documents. Identifying Risks, Assumptions, Issues and Dependencies.Working with build teams to ensure solution implementation follows design documents. Working with Project team and Business to ensure design meets the functional and non-functional requirements.Projects included;• Document management system for move to new head office building.• Electronic mail solution for move to new head office building to deliver a paperless environment.• Meeting room booking system

Southern England

Responsibilities: Providing 2nd and 3rd line support to regional desktops users, 2nd line support to regional servers at various locations, Technical lead duties for project implementation, Mentoring for colleagues as required• Provide 3rd line support to the team I work in as well as the Intel and Support teams within the Manchester head office complex.• Installation, Monitoring and Administration of 50+ Windows 2000 and Windows 2003 servers at regional offices throughout the country, this includes setting up and use of HPSIM• Project work, this involved being the technical lead with responsibility for assessing the requirements, designing the solution and ensuring delivered to budget and within agreed timescales to completing the work, the methodology used is SPM, these projects have included site implementations and migrations, software upgrades, hardware upgrades • Planning and implementing the migration of all regional servers from Windows NT4 and Windows 2000 to Windows 2003 server in a Windows 2003 active directory domain, this included planning best way to migrate servers, documenting procedures, testing procedure and carrying out the migrations• Providing a PC build for stores to use for in store training, this included amending the standard build to include the additional applications needed, configuring OU’s and Group Policies to apply restrictions to the PC’s / Users, creation of image and installation schedule.Projects included;• Build and implementation of regional servers running Windows operating systems.• Planned and implemented migration of regional servers to new OS. • Setup and implementation of new regional offices for 10 business units.• Setup and implementation of IT equipment in new distribution centres