Phil Lafond Email & Phone Number

North Attleborough, MA, US

Providence, Rhode Island, US

• Manages end-to-end processes across mandated and discretionary programs to ensure smooth flow of work.
• Aligns identified and anticipated work loads to available resources and secures additional resources as needed.
• Synthesizes data from many different sources to drive fact-based strategy and empirical decision making.
• Works with multiple asset owner stakeholders to build long term gas capital investment plans.
• Builds, files, and defends Gas Infrastructure, Safety, and Reliability (ISR) plans with the Rhode Island Public Utilities and Carriers Commission.

• Consult and advise Freewatt mCHP System customers and dealers.
• Maintain and repair Freewatt Systems.
• Train and provide technical support to service people.
• Authorized Honda Power Products parts reseller.

Boston, Massachusetts, US

• Introduces, instructs, and certifies new sailors in small keelboats on Boston Harbor.
• Coaches qualified sailors for skills improvement and rating advancements and certifications.

London, London, GB

• Manages team that works with stakeholders to build, present, implement, and track the annual Mains & Services, Construction and Maintenance, and Customer Meter Services work plans.
• Provides visibility and direction to cross-functional team; this reduced Out of Compliance metric by 85% and Encroachment aging by 5 months in first year.
• Synthesizes data from many different sources to drive fact-based strategy and empirical decision making.
• Collaborates with multiple stakeholders in implementation of new work management software suite by providing visibility to defects as well as designing new process flows and temporary work-arounds.
• Manages $225M capital portfolio, balancing risk, work readiness, municipal concerns, and other factors.

London, London, GB

• Built, presented, and implemented Boston and Colonial Gas Mains & Services work plan.
• Continuously collaborated with dozens of budget sponsors and project and program managers to understand statuses, risks, and priorities in order to calibrate $646M capital portfolio to zero variance; achieved budget.
• Led construction and resource coordination personnel in prioritization of work packages.
• Drove process improvements in work system management, DPU mandated work tracking, documentation searches, and many other special projects.

Medfield, MA, US

Monitored hundreds of Freewatt CHP systems for proper operation. Provided first line technical support and service to Freewatt CHP dealers and customers. Co-designed and built numerous custom contracted test stands which included elements of thermo-electric generators, refrigeration loops, heat transfer components, combusters, analog and digital controls.

Utica, US

Presented and continuously improved 3-day training program for HVAC dealers' salespersons, plumbers, electricians, technicians, and administrators. Program includes NATE and BPI continuing education credits for boiler and furnace training. Provided first line technical and sales support to product dealers, installers, and technicians.Educated utility.

Medfield, MA, US

Created and implemented 3-day training program for HVAC dealers' salespersons, plumbers, electricians, technicians, and administrators. Program includes NATE and BPI continuing education credits for boiler and furnace training. Provided first line technical and sales support to product dealers, installers, and technicians.Educated utility representatives.

Medfield, MA, US

Designed and implemented a process for converting sales of the product into field installations. Interfaced with tradespeople from electricians to plumbers to duct fitters to ensure the product was installed properly. Designed a commissioning procedure and trained a small fleet of field service technicians on the proper application of it. Worked with.

Medfield, MA, US

Program Manager for the field trial of what was to become the freewatt(r) Home Heating System, I solicited willing residential participants and qualified their homes for the program: the installation of a 1KWe natural gas driven internal combustion engine micro-CHP system. I interfaced with several electric utilities and local electrical inspectors to.

• Operated plant equipment locally to ensure safety and regulatory compliance.
• Operated complex instruments and machinery in hazardous (radiological, chemical, electrical, combustible, high potential and kinetic energy) environments with holistic view of system-wide effects to ensure safety and.
• Continuously corrected and improved written procedures.
• Drafted and implemented elaborate vent and drain plans for multiple types of liquid and gas systems.
• Locked and tagged equipment for service with responsibility for systemic impacts and personnel safety.

Loughborough, Leicestershire, GB

· Ran webstore daily operations, including order receipt, payment processing, shipping, and customer service.

Cambridge, MA, US

Responsible for the safe operation of MIT's 5 megawatt nuclear fission research reactor and timely conduct of experiments. Worked with maintenance and engineering staff to facilitate plant repairs and modifications. Supervised Reactor Operators.