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@britishgas.co.uk
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Phil Leech Comptia A Plus is listed as Open to work based in Manchester Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at britishgas.co.uk and a matched LinkedIn profile for Phil Leech Comptia A Plus.
Phil Leech Comptia A Plus previously worked as Channel Specialist at British Gas and 0800 to 03 Delivery Lead at British Gas.
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AeroLeads found 1 current-domain work email signal for Phil Leech Comptia A Plus. Compare company email patterns before reaching out.
Customer focused, friendly and approachable, organised and highly motivated, change delivery business readiness analyst and 1st line technical support person. Who enjoys the challenge of a fast-paced, changing environment with expertise in problem solving and solution delivery from UAT to end user documentation and training. Excellent analytical skills utilising Microsoft Office packages, excellent communication skills with extensive experience in both written and verbal presentation and report building. Organised and is great at time management working to tight deadlines.Expertise in; Technical computer 1st line IT support, Change management, problem solving, design implementation, organisational improvement, telephony management. Stakeholder management.
Listed skills include Customer Experience, Collaborative Problem Solving, Stakeholder Management, Requirements Analysis, and 46 others.
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Manchester Area, United Kingdom
Telephone automation self-serve improvements to reduce inbound customer calls reaching frontline agents and promote self-serve journey instead. Reduced calls to frontline agents by 25%, 300K calls reduced over 2 months.Enhance speech recognition natural language voice capture improvements to get calls to the right place 1st time. Reduce transfers by circa.
Manchester Area, United Kingdom
Drastically reduced the active 0800 telephone numbers from over 5500 to 700 across Centrica UK businesses, easier to administrate the telephone system saving in internal administration man hours.Slashed Centrica phone bill down by £4.5M over 3 years by migrating all Centrica UK businesses from 0800 freephone to 03 phone numbers. Exceeded projected change.
Project Scarlett – Migration of all voice & data platforms to be with 1 network provider across British Gas. Skills used, data capture / analysis / communication / listening/stakeholder management / user acceptance testing UAT / User verification testing UVTVoice Transformation Project – Migration of voice telephone platforms from site-based Avaya.
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Phil Leech Comptia A Plus is listed as Open to work.
AeroLeads has found 1 work email signal at @britishgas.co.uk for Phil Leech Comptia A Plus.
Phil Leech Comptia A Plus is based in Manchester Area, United Kingdom, United Kingdom.
Phil Leech Comptia A Plus has worked for British Gas.
You can use AeroLeads to view verified contact signals for Phil Leech Comptia A Plus, including work email, phone, and LinkedIn data when available.
Phil Leech Comptia A Plus is listed with skills including Customer Experience, Collaborative Problem Solving, Stakeholder Management, Requirements Analysis, Business Transformation, Personal Development, Virtual Teams, and Call Center.
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