Phillica Olive Email and Phone Number

Provide day to day contracted services to external clients. Contracted servicemay include technical or non technical customer support, transaction processingand sales and marketing. Mentored classes of new advisors using Adobe connectand other tools. Respond and resolve customer inquiries and issues regarding theclient products or services via telephone, email and/or chat

Assisting the manager in organizing, planning and training, thenimplementing the strategy. Proficient in Coordinating retail storeoperations Windows 10, Vista, Quickbooks, Excel. Ensuring storeschedules and objectives are met and Monitor and maintain storeinventory. Evaluate employee performance and identify hiring andtraining needs. Twenty years of Supervisor experience. Motivate staff toperform their best , Coach and support new and existing SalesAssociates. Monitor retail operating costs, budgets and resources.Suggest sales training programs and techniques. Communicate withclients and evaluate their needs. Conduct regular audits to ensure thestore is functionable and customers table. presentable

Direct day to day activities to include banking, scheduling, staffing and ensurecompliance of TitleMax policies Make direct contact with all customers while directingthem to appropriate staff to handle transactions.Handle all customer exception needs and assist them with a plan to get back incontractual compliance. Direct and assist staff with all collateral values while determiningcustomers needs. Review all contract documents to unsure correct and complete. Closeevery loan with customers to guarantee company standards are understood and agreedto clients. Managed mature store growth of over 300K in open accounts with continued5% Y.O.Y growth. Responsible for store B2B marketing with continued success.Responsible for setting and achieving store financial goals, to include collections andacceptablecharged off accounts

Execute required number of outbound calls and customer conversationsbased on the branch’s needs to acquire new customer relationships anddeepen and enhance existing customer relationships. Educatecustomers and prospects on emerging bank technology and digital solutionssuch as mobile banking, online banking, ATM solutions, and mobile deposit inorder to make life better and easier for First Volunteer Bank Customers.Open all variations of bank accounts and services. Deliver “Warm Transfer”referrals to an internal team of experts when additional financial goals andneeds are uncovered.