Phillip Smith Email & Phone Number

Miami, Florida, Us

Miami, Florida, Us

Miami, Florida, Us

Miami, Florida, Us

West Palm Beach, Us

West Palm Beach, Us

As Director of Admissions, I coordinated the day-to-day efforts of our admissions unit, from staff hiring and training to performance assessment and reporting. I resolved escalated inquiries and mobilized support for emergency interventions to ensure prompt, cohesive responses. I also advised executive leadership regarding strategic admissions initiatives, as well as healthcare regulations and best practices.

Bonyton Beach, Fl - Florida, Us

As Executive Director, I oversee all aspects of the daily operations of our human resources, marketing, clinical, residential, and admissions departments. My goal is to drive ongoing improvement and growth, and to this end I regularly assess our organizational performance and prepare facility-wide SWOT analyses. In addition to my administrative tasks, I make it a point to partner with unit leaders to implement procedural changes, as well as to serve as trainer and mentor to our staff.My major contributions include: ✪ Secured 8% increase in billed charges and 200% increase in cash collections in less than six months. ✪ Established new residential procedures to decrease overtime and improve staff efficiency. ✪ Reversed revenue losses by restructuring operations; catalyzed across-the-board gains of 75%.

Bonyton Beach, Fl - Florida, Us

As Director of Admissions, I coordinated the day-to-day efforts of our admissions unit, from staff hiring and training to performance assessment and reporting. I resolved escalated inquiries and mobilized support for emergency interventions to ensure prompt, cohesive responses. I also advised executive leadership regarding strategic admissions initiatives, as well as healthcare regulations and best practices. My major contributions include:✪ Enhanced efficiency and accuracy of admissions by creating in-house verification of benefits team. ✪ Achieved unit-wide compliance with governing regulations by designing new staff bonus structure.✪ Consistently outperformed closing targets by administering comprehensive staff training sessions.

Bonyton Beach, Fl - Florida, Us

I began my time at AION Recovery as the leader of our admissions and marketing teams. In this role, I ensured the delivery of exceptional customer service to patients and their families, and coordinated communications with insurance providers and third-party organizations. I designed new marketing materials, including print brochures, press releases, and multi-platform advertisements to drive growth and expansion. I also presented treatment options and led facility tours for potential clients.My major contributions include:✪ Strengthened patient relations by serving as passionate advocate, educator, and coach.✪ Earned promotion to position of senior leadership in recognition of admissions expertise.

At Wellington Retreat, I delivered front-line support to potential clients by responding to inquiries via email, telephone, and in person, and supervised pre-assessment and insurance verification processes. I collaborated with clinical and administrative teams to coordinate patient intake, from the scheduling of transportation to treatment planning and implementation. I also maintained patient files and medical records in strict adherence to HIPAA requirements.My major contributions include:✪ Exceeded 5% closing ratio throughout tenure by maintaining close contact with potential clients.✪ Improved service quality and closing ratios by training and coaching admission coordinators.

Akron, Ohio, Us

As a member of Hartville’s account service team, I ensured the achievement of high-reaching sales and service targets by providing new and existing clientele with outstanding customer service. I updated demographic information in our proprietary databases, resolved account inquiries, processed cancellations, and supported internal investigations into client complaints.

At Path of Renewal, I supplied direct support to our Director of Operations. This was a multi-faceted role that encompassed a wide range of responsibilities, from providing transportation for our clients to the preparation of budgets and tax documents. I served as a liaison to our tenants and collected rent, prepared financial reports, and made monthly presentations to advisory boards regarding our financial performance.My major contributions include:✪ Overhauled accounting processes and reorganized three years of files to achieve compliance. ✪ Instrumental to the attainment of grant funding; conducted research and prepared proposals.

Computer Software Engineering

Substance Abuse/Addiction Counseling

Information Technology