Phillip Bavin Email & Phone Number

Stokesley, England, United Kingdom

Sheffield, England, United Kingdom

Scunthorpe, North Lincolnshire, United Kingdom

Durham, United Kingdom

Stockton

By challenging existing practices and identifying best practice, drive improvements to business processes and customer service to help improve the way the company works·Lead and drive projects to identify and implement improvements to business processes, ensuring at all times that processes make us “easy to do business with” for both internal and external customers·Support a culture of exceptional customer service and act as the champion for our Customer Charter enabling us to consistently exceed the expectations of the customer·Develop, implement and maintain a Quality Management System accredited to ISO9001 or equivalent

Lanchester Road Hospital

The post holder will support the development, implementation and continuous improvement of a robust corporate performance management framework for the Trust, which is consistent with the Trust’s Strategic Direction and Business Plan, and actively promotes a culture of excellence. This will include supporting the development and implementation of effective reporting systems at all levels of the organisation in ways that support clear accountability and encourage achievement of all key targets whether externally or internally set. The post holder will be expected to provide assurance, highlight any variances in performance and bring performance issues to the attention of the Corporate Performance Manager. This will be facilitated by collating data from a variety of sources and will involve direct communication and liaison with managers and clinicians at all levels of the Trust. The post holder will ensure that all internal and external performance reports that are produced represent an accurate reflection of performance and meet timescales imposed, analysing and interpreting the information where necessary. The post holder will also support the Trust’s Business Development Marketing Strategy in respect of reputation management with the production of reports on performance to external agencies, customers and consumers against standards and expectations. The post holder will be expected to effectively and openly engage and exchange information on their work with other colleagues in the Corporate Performance Team to promote joined up work and sharing of best practice across the Trust. The post holder will also assist and deputise, where appropriate, for the Corporate Performance Manager.

Redcar

Act as the technical interface with the customer at all times and facilitate product development.• Co-ordinate the technical response to customer enquiries and act as the point of contact for customers on all technical matters.• Manage the Technical Protocols so they are in-line with customer requirements and plant processes and capabilities.• Ensure requirements for new orders are communicated and understood by Operations, Logistics, and Commercial functions.• Continuously monitor plant capability to ensure customer enquiries can be answered.• Ensure customer complaints are evaluated in a timely manner. Track and monitor complaints and provide KPI’s to identify trends.• Contribute to the assessment of completed orders to ensure lessons learnt are captured. Use of 8D, APQP and TS16949

Teesside

• Managed a team of CI Champions across multiple operating units• Driving business improvements throughout the value stream• Conceptualises and improves engineering and business processes by leading Continuous Improvement and Quality Assurance• Delivering tangible results through the application of Continuous Improvement principles by utilising my leadership and technical skills• Influence, mentor and coach other associates in continuous improvement skills and will actively work cross-functionally using ISO 9001:2008 principles• Develop, implement and improve the Quality Management System

Corus

• Driving business improvements throughout the value stream• Conceptualises and improves engineering and business processes by leading Continuous Improvement• Delivering tangible results through the application of Continuous Improvement principles by utilising my leadership and technical skills• Influence, mentor and coach other associates in continuous improvement skills and will actively work cross-functionally

Redcar

• Performance improvement through changing behaviour• Development of Management Skills• Improved management control• Systems design for improved KPI’s

Redcar

• Monitor plant performance and develop solutions• Develop the technical skills op operators • Develop and initiate improvement plans and trials• Customer focused view