Head Of Process Development And Organisational Change
London, United Kingdom
Leading the implementation of an overall approach to achieve the cultural change and process innovation necessary to deliver the vision. I work to ensure that the culture of Mercer Administration will enable the achievement of organisational vision, mission and strategic objectives. In conjunction with the Executive, I am responsible for implementing the mechanisms by which the desired culture change is embedded into everyday processes, practices and behaviours of staff. The role leads significant staff engagement in this endeavour. As a senior member of the leadership team, I contribute to the development and delivery of the learning and development framework to achieve consistency with the vision and values of the organisation.Leads the Internal Controls Team, supporting the delivery of a systematic, organisation-wide approach to service improvement by critically understanding and supporting development of the processes and behaviours required to deliver large scale sustainable change.Developing an environment, in which all processes are assessed, developed approved, implemented and evaluated processes in a controlled manner.