Manage and maintain day-to-day operations for the Dining Services department of a continued-care retirement community, which houses residents who have recently retired through end-of-life care. Specifically hired during the final stages of a large-scale expansion, which added two new buildings to the campus, including a new Bistro. Job duties included, but were not limited to:- Research and implement a brand-new Point-of-Sale system to be used across campus for all of Dining Services… Show more Manage and maintain day-to-day operations for the Dining Services department of a continued-care retirement community, which houses residents who have recently retired through end-of-life care. Specifically hired during the final stages of a large-scale expansion, which added two new buildings to the campus, including a new Bistro. Job duties included, but were not limited to:- Research and implement a brand-new Point-of-Sale system to be used across campus for all of Dining Services. This included training all staff and residents on a new online system through large training sessions, small group meetings, and one-on-one training sessions.- Train waitstaff on front-of-house standards, many of whom were students who had never before had a job.- Holding team accountable for maintaining standards of service through ongoing trainings, coaching documents, performance improvement plans, and one-on-one guidance when needed.- Build and maintain strong relationships with residents, employees, other departments, vendors, technicians, and guests.- Regularly obtain feedback from residents and employees and work with the Dining Director and Executive Chef to implement viable suggestions.- Work with the Dining Director, Executive Chef, Sous Chefs, and all members of the Management Team to ensure compliance with State, County, and Bon Appetit standards to earn *Substantial Compliance* through the State of Oregon.- Interview potential applicants and assist with onboarding and orientations as necessary.- Promote and engender a positive work environment through open communication and an open door.- Enact and promote various employee programs from Bon Appétit Corporate offices, including both a hospitality program and a new waste management program. Show less

- Coach workers with empathy and kindness in their journey to return to work after suffering an on-the-job injury - Motivate workers looking to change industries with emotional support as well as by sending them job leads and opportunities- Create, assess, and clarify cover letters and résumés on workers' behalf's- Contact employers to assess job duties and physical requirements in order to evaluate whether a potential position is suitable for a worker- Conduct extensive primary… Show more - Coach workers with empathy and kindness in their journey to return to work after suffering an on-the-job injury - Motivate workers looking to change industries with emotional support as well as by sending them job leads and opportunities- Create, assess, and clarify cover letters and résumés on workers' behalf's- Contact employers to assess job duties and physical requirements in order to evaluate whether a potential position is suitable for a worker- Conduct extensive primary and secondary research to discern labor market data and local, regional, and national occupational shifts- Control a plethora of administrative duties including: letter and report transcription; contact with workers, attorneys, insurance companies, and doctors' offices for various purposes ranging from appointment confirmation to technological assistance; mange a multi-line phone system, accounts payable duties through QuickBooks, provide empathetic front-desk services for guests; various administrative tasks as needed such as filing, sorting, collating, and general office maintenance. Show less

One of Oregon's finest professional theatre companies, Phillip has performed in numerous productions with Bag&Baggage, and was asked to be an Associate Artist with the company due to his reliability, professionalism, and modest talent.

- Provide exceptional customer service daily by treating every interaction, via phone or email, with empathy and the customer’s need in mind, while never wavering from Ruby’s core values or personal ethics- Provide insight and educate customers about Ruby’s features and terms- Work with customers and their telephone carriers to personalize their service to their business’ needs- Learn and maintain working knowledge of multiple, ever-evolving proprietary programs.- Cultivate… Show more - Provide exceptional customer service daily by treating every interaction, via phone or email, with empathy and the customer’s need in mind, while never wavering from Ruby’s core values or personal ethics- Provide insight and educate customers about Ruby’s features and terms- Work with customers and their telephone carriers to personalize their service to their business’ needs- Learn and maintain working knowledge of multiple, ever-evolving proprietary programs.- Cultivate relationships with customers by sending personal notecards, thoughtful gifts, and video messages.- Maintain effective ability to stack multiple tasks and prioritize them appropriately- Most account cancellations saved in my department during April 2020 during the COVID-19 crisis Show less

- Route and direct over 200 incoming calls daily- Take accurate and detailed messages when necessary, providing courteous service constantly- Effective multi-tasking between calls in a high-volume environment- M.V.P. Recipient, Q3 2018: Taking Masterful Messages

- Cultivate relationships with representatives from various industry vendors- Responsible for maintaining inventory and placing orders for wine, beer, liquor, coffee, and napkins- Trusted to allocate payroll and disperse cash tips to employees, including access to the safe- Proofread menus before printing- Provide excellent customer service in a busy restaurant environment, often serving over 100 patrons in a short period of time

- Write, proof, and send out press releases to local media outlets- Create original visual content -including poster design- with Photoshop and maybe a whisper of Illustrator (CS5)- Cultivate relationships in the community through artistic and personal outreach

Crafter of cocktails and server of delicacies in SW Portland's independent/foreign/art movie-theater and lounge.

Both front and back server at Milwaukee's fine Italian dining destination.

Seasonal manager at the new location of one of Door County's favorite pizza places. Took care of scheduling, as well as being familiar with all aspects of the front of house.