Phillip Brincat Email & Phone Number

Sydney, Australia

Rouse Hill

- Conducted onsite support to client base for any networking, hardware or software related issues, including PC builds and installation, software installation and setup and Printer install and setup.- Initiated third Party software installations and setup specific to client requirement.- Collaborated and supported client based server builds & installation projects- Prepared and presented technical proposals for clients.- Assisted in the monitoring and reporting of critical systems for clients and in house- Worked with clients to analyse computing and network needs and installed appropriate solutions within each organisation's budget.- Served as first touch system expert, providing technical support to clients on phone through to the help desk

Sydney Area, Australia

- Collaborated closely with Problem Manager and Service Desk- Escalation point into Root Cause analysis of unresolved issues.- Conducted issue management with appropriate teams

Kellyville Sydney

- Provide on site support to small business clients- Managed hardware and software related issues- Conducted maintenance and repair of various hardware assets including, laptops, desktops and servers.- Collaborated with lead designer on network setups for clients- Implemented networking systems

Project Support - Microsoft Dynamics CRM implementation - including server build and set up, assisting in data migration, testing and end user support- EBMS (event and hospitality software application) - support of application upgrade, including server build and setup, database migration and installation on server, testing of upgradeHelpdesk- ad hoc IT support for organisations user base, including hardware, software and network support.

Sydney

Technical Project Support-Software Deployment-On-Site Support -Application Testing Corporate Business Unit Hardware Refresh- data analysis maintenance and verification of all data for Refresh sites- on site support for business users- issue and problem tracking, liaising with off site support teams- resolution of issues on site to get users up and running Westpac Branch Hardware Refresh- helpdesk support, issue and problem tracking, level 1 support- assisting technical team in resolving issues at the branchesSharepoint Implementation- Requirements gathering of data from teams where sharepoint was being implemented- Creation of sharepoint sites- Administration of SharePoint (Site permissions, creation of all sites, maintenance of user requests)- Use of Microsoft SharePoint Designer and FrontPage to aid site creation and maintenance