● Collaborating with the Growth, Search, and New Site teams to support and execute website updates and development.● Working with WordPress and custom CMS platforms to implement new features, optimize content, and maintain site performance.● Assisting with website content management, including blog updates, search optimization, and paid search campaign fundamentals.● Conducting quality audits of existing websites, ensuring high performance.● Tracking tasks and reporting on customer feedback, response times, and satisfaction levels to improve client experiences.

● Redesigned a responsive website layout & developed a custom theme for a WooCommerce store with over 2,000 items.● Created custom fields, post types, taxonomies, site-based plugins, and WooCommerce PHP templates.● Integrated 3rd party APIs and coding, such as Buy with Prime (Amazon), MailChimp & Google Analytics.● Enhanced speed and performance using Google Analytics & PageSpeed Insights. Also applied SEO practices.● Manually transferred the ecommerce website’s files & database to a new webhost.

● Confirmed policy coverage, interpreted policy details, and negotiated claim settlements with claimants and legal teams.● Applied knowledge of state insurance laws, enhancing communication, negotiation, and critical thinking skills in a professional office environment.

● Created a responsive website layout & developed a custom theme by using HTML, CSS, JavaScript & PHP.● Assisted with political fundraising events by integrating a payment system to enable ticket purchases on the website.