Phillip Dash Email & Phone Number

Southsea, England, United Kingdom

Front of house, receptionist and part of a busy admin team to the drug and alcohol service at Portsmouth's Recovery Hub. Provide administrative support to a 25+ team from senior management to frontline recovery workers. Face to face contact at the main reception meeting and greeting service users, other professionals and members of the public. Answering the busy main hub phone dealing with queries from service users, professionals and fielding general enquiries. In addition, there are many other daily tasks needing completing in tandem with flying the front desk. Completing spreadsheets, responding to staff demands, demands from service users, cash handling and another myriad of tasks too many to mention here. In all a fast, intense, busy, demanding and reactive role.

Fareham

Responsible to the Managing Director for the deployment of 40+ maintenance operatives in the execution of their daily tasks.Managed client base to ensure a steady flow of work orders.Managed Purchase Order process ensuring captured costs to facilitate swift and accurate billing.Provided weekly client updates, managed the vehicle tracking system and used desktop managing processes to ensure client/customer base were being adequately maintained by operatives.Oversee, mentor and direct subordinates.

Fareham

• Provided excellent customer care service to clients over the telephone, dealing with difficult customer complaints and queries whilst always maintaining a calm andprofessional approach.• Deployed staff and sub-contractors to attend to customers’ issues as a result of fielding concerns over the telephone, by letter and E-mail.• Consistently surpassed key work objectives and demonstrated mandatory competencies at required level of performance. • Identified own development and training needs, ensuring skills and knowledge remain updated. • Resolved customer queries efficiently by telephone, letter and E-mail and identified any need to forward complex cases to senior colleagues.• Composed typed and despatched letters to clients always adhering to high levels of professionalism and ensured that customer service levels were strictly adhered to.

• First senior rank level managing ships’ offices providing administrative, financial and payroll advice and support to ships’ companys. • Maintained ships’ cash accounts, ships’ budgets and cash holdings whilst also handling sterling and foreign currencies.

Education record

Education record