- Create lead lists using Panjiva, ZoomInfo, Salesforce, and other resources- Prospect potential customers through cold-calling and email outreach- Research market prices for lanes and create target price points to finalize customer quotes- Facilitate the onboarding of new customers and carriers- Book freight with a carrier, schedule pick-up and delivery appointments, and manage the shipment from start to finish- Ability to be empathetic to customer needs and translate those needs into value-driven solutions- Collaborate with all team members in every department

- Generate leads & qualify prospects to build a book of business through effective means such as cold calling, networking, and customer referrals- Create customer orders through McLeod TMS system- Daily use of DAT, Truckstop, Truckertools, Parade AI, Greenscreens AI, and Zoominfo- Communicate daily with team members, customers & carriers through all points of the sales & transportation process- Develop, maintain, & grow long term relationships with customers through continued outreach & unparalleled customer service- Pricing & effective negotiations with customers & transportation- Analysis of market data and understand geographical areas of service to increase margin through accurate quoting- Ability to problem-solve quickly and handle conflict

- Drive all key performance indicators every day throughthe customer experience with a passion (2.7.million in-store and e-commerce sales volume. Up +4.27% new credit card memberships compared to the company's 2.5%. Up +25% email captures compared to thecompany's 17% goal leading as #1 in region)- Select and develop high caliber talent by benchmarking associates who can be developed into leaders and fostering their growth (Developed associates who became managers, quickly winning awards)- Utilize coaching tools, facilitate sales chats, role-play activities, and give feedback on a daily basis- Plan and execute visual merchandising blueprints- Create processes in alignment with company strategies to support performance improvement/track individual credit card performance and calculate selling hours tohold accountability- Travel/Regionally train stores and their associates in credit card performance by performing professional analysis and coaching on behaviors- Open New store locations / liquidating stores- Multi-regional experience

As a tour guide, I facilitated large and small group tours by educating guests about the rice era and it's culture during the 1800's.