Phillip Dobbs

Phillip Dobbs Email and Phone Number

Help Desk Analyst Available For Hire
Phillip Dobbs's Location
Shawnee, Oklahoma, United States, United States
Phillip Dobbs's Contact Details

Phillip Dobbs personal email

About Phillip Dobbs

Phillip Dobbs is a Help Desk Analyst Available For Hire.

Phillip Dobbs's Current Company Details

Help Desk Analyst Available For Hire
Phillip Dobbs Work Experience Details
  • Squaretrade
    It Helpdesk Analyst, Sales And Retention Specialist
    Squaretrade Sep 2011 - Mar 2023
    IT Helpdesk Support, Sales and Retention SpecialistSquaretrade, Lowell, Massachusetts September 2011 – March 2023White glove IT subscription service and cloud backup provider for business and residential clients. I provided multi role assistance to clients for technical support, billing, sales and retention for the product and service. My roles included identifying and resolving technical issues for many types of devices such as computers, mobile devices, printers and network routers. Also logging detailed interactions, responsible for issuing credits to accounts, maintaining a high standard of retaining and obtaining new clients.
  • Interactive Response Technology
    Help Desk Specialist
    Interactive Response Technology Sep 2005 - Feb 2007
    Answering calls, assisting mobile phone clients with technical, billing, sales and service issues, de-escalating hostile situations, using multiple programs to find client and technical information and create a detailed report on each client interaction.
  • Sykes Enterprises
    Information Technology Help Desk Technician
    Sykes Enterprises Jul 2002 - May 2004
    Provided clients with hardware and software phone support to help resolve issues with networking, software and hardware installation, email, throughput, internet setup and access issues. Provided some training to client to help with PC programs and usage. Answered sales inquiries, created a detailed log of each clients issue and the call.

Phillip Dobbs Skills

Access

Phillip Dobbs Education Details

Frequently Asked Questions about Phillip Dobbs

What is Phillip Dobbs's role at the current company?

Phillip Dobbs's current role is Help Desk Analyst Available For Hire.

What is Phillip Dobbs's email address?

Phillip Dobbs's email address is sg****@****hoo.com

What schools did Phillip Dobbs attend?

Phillip Dobbs attended East Central University, Pontotoc Technology Centeroklahoma, City College.

What skills is Phillip Dobbs known for?

Phillip Dobbs has skills like Access.

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