Phillip West Email & Phone Number

Sydney, New South Wales, Australia

Managed services principal for Dark Fibre into Telstra's customers.

Sydney, New South Wales, Australia

Develop and execute a capability strategy for Telstra’s largest sales and service segment, National Business Customers. Manage and lead a team of highly capable Heads of Service, along with a blend of capability resources and a contingent workforce to deliver against the capability strategy and associated objectives and initiatives.

Sydney, Australia

Principal delivery interface accountable for the successful end-to-end delivery, contract compliance , client satisfaction and account growth targets.

Sydney, Australia

Principal delivery interface accountable for the successful end-to-end operational delivery, contract compliance , client satisfaction and account growth targets

Operational data insights to measure, improve performance, drive targeted initiatives and measure return on investment

Mascot

Snr project management responsible for the end-to-end delivery of key strategic and customer projects.

Sydney, Australia

Senior manager responsible for all Managed Services and Consulting Services teams delivering strategic and tactical customer technology innovation.

Mascot

Accountable for delivery of Managed Services and associated teams to key strategic accounts

The role of Infrastructure Manager reported directly to the Director of Managed Services and was responsible for the delivery of all contracted, Managed Service deliverables required of the Infrastructure Management Center (IMC) which included the management of several Service Delivery Managers. The role was measured against key deliverables within the following areas; • Line Management • Managed Services delivery, compliance and retention which included; o Pro-active monitoring o Incident Management o Problem Management o Change Management o Security governance and compliance o Service Level reporting o Service Delivery Management

Sydney

The role of Service Delivery/Project Manager was responsible for and had ultimate ownership and responsibility for the delivery of services to strategic Harbour IT’s Managed Service clients. As part of the responsibilities, the role was accountable for the management of a PMO, support of the sales team and the delivery of any assigned projects.

Sydney Area, Australia

The role of Project Manager reported directly to the General Manager of Information Services. The responsibilities of the role were specific to the project management of a program of works for the company’s primary account – The Department of Defence; • 18 month program - 23 sites nationwide + Data Center facility + Disaster Recovery facility • Program budget of $5.5million dollars • An internal projects team of 9 resources including, 3 Project Coordinators, 1 Technical lead and 4 engineers

Sydney Area, Australia

• Create and facilitate business forums aimed at gap and impact analysis with key application SME’s (Subject Matter Experts)• Manage Business Analysts to identify application integration and data migration requirements as well as the review of possible solutions as offered by the vendor• Manage the design of key business testing requirements for regression and functionality testing• Design key communications plans to engage the business on application changes and new functionality, training and on outages and release approaches• Maintain supplier relationships in order to deliver the required solutions through the use of agreed project scopes and Statement of Works• Design and facilitate application training for the Manpower business on the application changes and functionality improvements/additions - 750 employee’s across Australia and New Zealand through the use of remote teleconference facilities• Work with the Project Steering Committee to provide timely progress reports on project financial status, including billable hours, invoicing, and estimates to complete• Manage all product deployments through a Change Advisory Board adhering to an ITIL based change and release management framework• Manage and ensure the smooth transition and hand-off to operational support teams internally and with outsources Service Desk

Sydney Area, Australia

The role of Project Manager reported directly to the Project Team Director of the Sydney branch. The role was responsible for the planning and successful implementation of any project assigned by the Project Team Director. Responsibilities Overview • On time delivery of the projects allocated • Quality delivery of projects allocated • Delivery of projects allocated to the budget allocated

Sydney, Australia

The role of Service Delivery & Infrastructure Change Manager reported directly to the General Manager of Information Services. The role was responsible for establishing and aligning business vendors and internal support teams to an ITIL aligned framework focusing specifically on Incident and Change Management.