Phillip Everson Email & Phone Number

New York, Ny, Us

Facilitate Design Thinking Activities throughout the journey lifecycle.Lead journey re-designs by leading human-centered thinking and zero-based design exercises for a wide range of audiences with a focus on the customer experience.Tailor the design/research approach to any audience and flexes as plans/priorities evolve with the changing landscape.Define, plan, execute and interpret customer research, interview, & collate data.Lead ethnographic studies and concept testing.Interpret customer research to generate insights to develop and implement solution concepts based on the findings.Articulate latent needs of customers to business stakeholders through empathy driven storytelling.Work closely with business, functional and technology teams and create/facilitate human-centered design activities that drive a differentiated customer experience.Serve as an advocate and champion for the customer centric, research, & design cultures to stakeholders with little experience partnering in human-centered design.Provide a clear, consistent perspective on contemporary experience design practices in our Agile software development process and creating next generation user experiences for new enabling technologies.

Indianapolis, Indiana, Us

Lead UX strategy including wireframe development, prototype iteration, scope of work documentation and testing.Frame business problems and organizational needs into research questions.Identify appropriate tools and develop research plans using mixed methods approaches.Develop recruit protocol, manage recruitment, and screen recruits for testing.Design studies, workshops, surveys, and other frameworks to support research.Conduct research: In-person, moderated, unmoderated, workshops, surveys, and more.Identify user needs, motivations, pain points, goals and decision drivers.Affinitize and synthesize data to map systems and identify patterns. Evaluate and analyze competitors, tends, and opportunities.Create and present insight and recommendation reports for all user types; employees, leaders, B2B and B2C. Conduct UX audits on current and proposed software solutions.Conduct usability testing on software products.Collaborate and align shareholders and customers in a complex environment. Created service blueprints and journey maps.Developed archetypes and designed collateral to propagate and promote a user-centered approach.Work directly with organizational leaders to make decisions using customer data.Conducted pitch competitions, design sprints, and hackathons. Promoted and educated the organization on Jobs to Be Done, Design Thinking, UX, and Lean Innovation.

Louisville, Kentucky, Us

Established research objectives, proposals, methods, and processes. Conducted and coordinated usability studies, surveys, and other design research. Analyzed research findings and reported results.Translated research findings into actionable design recommendations. Synthesized data and findings from multiple studies and sources into succinct reports and focused points of view that inspire and inform UX and other digital teams.Advocated for and brought the voice of users into digital design solutions.

A medical, compression bandage kit, service.Designed sprint framework for business development.Guided entrepreneurs in service model design.Designed and developed service blueprint.Implemented MVP, in the form of a website, to test business design.

Edmond, Ok, Us

An accident data recovery company.Conducted early-stage planning and research.Managed physical and digital asset design and development.Consult with entrepreneur for ongoing service development and strategic decisions.

Louisville, Kentucky, Us

A physical and occupational therapy clinic specializing in Lymphedema treatment.Conducted business development workshops.Created business plan instrumental in securing line of credit.Co-created service blueprint with stakeholders.Implemented physical and digital experiences.Achieved profitability within first year.

Everson16 leads entrepreneurs and businesses through the ambiguity and unavoidable complexity involved in doing something new.

Shepherdsville, Kentucky, Us

An industrial, plastic tank wholesale company.Developed new general business strategies.Co-created new sales tracking method with sales team.Managed and updated web presence.Co-designed trade show booth.

A service design consultancy dedicated to social innovation.Identified concepts and opportunities for local movements and organizations.Evaluated and analyzed the JOBs Act and developed insights into better economic planning.Conducted Design Thinking and Design Strategy workshops.

Organic farm in Savannah, GAMy Role:Created comprehensive visual business plan. Conducted business process research.Collaborated in the designed service blueprints, stakeholder maps, and brand expansion assets.

International toy company.My Role:Developed an in-depth series of scenarios and futures.Identified corresponding opportunities.Presented a synopsis of findings and recommendations to corporate executives.

Us

All natural, granular mole repellant.Developed brand identity.Implemented company-wide rebranding.Responsible for new website, direct marketing, social and promotional strategies.

Real estate investing company.My Role:Bought and renovated a foreclosed home in Phoenix, AZ. Resulted in net loss; sold the property before graduation.

OTC securities trading. My Role:Developed investment strategy for OTC stocks in the finance industry.Grew investment 5x in under 6 months.

On-demand Twitter username t-shirts.My Role:Defined design strategy and business model. Identified cutting edge technology and used it to differentiate business. Reduced manufacturing cost and fulfillment time.

Custom wiring manufacturer. My Role:Upheld line quality as an ISO 9000 technician.Implemented cost saving strategies and new management software as purchasing manager.Collaborated on government contracting and bids. Created and tested injection molding machine manual.

Master Of Fine Arts (M.A.), Design Management

Bachelors Degree, Business Management

Engineering

Art History, Criticism And Conservation