Lead complex multi-week project primarily centered around store closuresImplemented process improvements resulting in 25% reduced project time and ~100 hours of payroll savings for each project nationwide; Managed between 6 and 12 temporary team members to complete each project Serve as a liaison between multiple departments including transportation, real estate, distribution, and customer service to minimize impact to transportation, real estate, distribution, and customer services branches

Effectively partnered with internal and external customers to increase sales from $32 million to $63 million between 2011 and 2015Managed, coached, and developed a team of over 18 employees to achieve sales and business objectives including short and long term goals Developed and implemented a customer service team that handled over 1,000 email and fax correspondences per dayImproved team member engagement score from 76% to 100% over two yearsServed as a leader for community volunteering projects, including providing donations to the Second Harvest Food Bank through the Grainger Community Grant ProgramOwned the inventory management offering for the Charlotte market; vetted new deals for profitability and increased contribution margin by 5.4%Led a team of over 30 members through the largest reorganization in company history while maintaining a team member engagement score of 100%Implemented several continuous improvement initiatives which helped lower operating expenses by 3% in the first year

Established standard work for quality assurance by developing, testing, and implementing process improvementsCreated various internal customer service metrics and goals which were implemented on a national basis; resulted in increasing customer satisfaction from 64% to 92% and increasing internal compliance to over 90%Led district sourcing A3 which grew sales 30% over one year from $10 million to $13 millionCoached branch usage of order routing logic tool, driving usage from 63% to 80% and saving the company $10 million in the first year Mentored and developed 12 team members across multiple roles including account management, territory sales, site relationship management, inventory consultation, and customer service managementServed as district project manager for a new customer satisfaction system and successfully rolled out to 13 branches

Established effective and transparent communication with account managers by attending and presenting at numerous trade zone meetingsIncreased employee participation and sales through effective motivation and customer interaction coaching techniques and sales

Established and executed sales plans to grow accounts in the local marketStrengthened account management team to grow sales from $6 million to $8 million in two yearsOversaw inventory management program implementation in a local hospitalLed an open house for the Tallahassee market which included vendors and multiple customer segments; exceeded goal of 20 leads and $50K in revenue

Analyzed customer service associate metrics to advise leadership about appropriate staffing solutionsEstablished informal leadership role in the branch, becoming the point person for multiple channels of the businessStrengthened relationship between team and account managers by organizing staff to fulfill complex customer orders