Phillip Hardin Email & Phone Number

Wylie, TX, US

Wylie, Texas, United States

• Teaches information technology curriculum to 9th-12th grade Career and Technical Education (CTE) students in the course areas of Cybersecurity, Information Technology and Computer Networking.
• Instructs students using effective instructional strategies such as weekly assignments, group discussions, role play, project and problem-based learning.
• Prepares engaging and challenging lessons for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
• Effectively manages the learning environment, so that it is conducive to learning and vigilantly maintaining/monitoring it to be free of hazards, ridicule, and prejudice.
• Effectively communicates with students, parents and other stakeholders via verbal and written communication.
• Prepares, administers, and grades tests and assignments to evaluate students' progress on a weekly basis.

Irving, Texas, United States

• Responsible for day-to-day Network Operations in support of over 10,000+ 7-Eleven stores in the United States and Canada.
• Responsible for Data center management and infrastructure repair (3 locations), asset inventory and maintenance/support renewals of all 7-Eleven network equipment.
• Responsible for end-to-end support of network connectivity into 50+ remote field office locations across the United States and Canada.
• Proficient is a wide range of IT Network Operations technologies and platforms, including SolarWinds, Zabbix and ManageEngine.
• Coach team members on Operations processes to efficiently achieve leadership’s business goals and objectives in a fast-paced environment.
• Interfaces daily with IT Operations and field management services to address store problems on network connectivity, wireless issues, network latency, etc.

Dallas, Texas, United States

• Managed the launch and implementation of the IT Service Management organization, defining objectives, scope, and deliverables for the Ntegrated support operations function.
• Developed and applied proven incident management, problem management, change management and service management processes to the organization.
• Daily line manager responsibilities, incl. shift and on-call scheduling, for 4 NOC technicians and 1 Field Service Lead.
• Daily execution of end-to-end field service activities with 3rd party field service staffing companies for a large Customer with 700+ nationwide locations.
• Responsible for managing a 24x7 team of Tier1 and Tier2 network technicians who were supporting 200+ Cisco 2811 routers and 2950/3750 switches in the field. Including,---- Supported troubleshooting customer QoS, BGP.
• Responsible for Cisco Meraki configuration, deployment, and daily management to 700+ nationwide customer locations.

Dallas, Texas, United States

• Managed the launch and implementation of the IT Service Management organization, defining objectives, scope, and deliverables for the OLS support operations function.
• Designed and implemented several operational incident management playbooks specific to the payment processing industry.
• Responsible for managing a 24x7x365 team of Tier1 and Tier2 network technicians who were supporting OLS payment switches in the field. Also, leading recovery efforts for any critical hardware & network repairs.
• Implemented a Service Improvement Plan targeting reducing Human Error, Change Management,and reduction of MTTR, while serving as the primary point of contact for escalations
• Facilitated Service Delivery Reviews/Problem Management Reviews between OLS and IT suppliers to determine the root cause of outages, delays and required actions to be put in place to avoid them in the future.
• Appointed the primary point of contact for escalations and leading “break/fix scenarios” for abnormal and difficult network operations outages.

Plano, Texas, United States

• Ericsson Global Business Network Services Unit, Proactive/Preemptive IT Support Services
• Leadership and Team Development: Spearheaded and cultivated a high-performance local team consisting of 8 software/solution architect engineers and 4 service delivery managers. Focused on enhancing telco operator.
• Offshore Management: Effectively managed a ‘dotted-line’ team of 14 offshore employees based in Hungary and India, overseeing their contributions to project execution and network operations. Coordinated with offshore.
• Revenue Generation and Capability Development: Drove the generation of over $50 million in incremental revenue over a 2-year period. This was achieved through the development of new internal capabilities, forging.
• Large-Scale IT Project Management: Served as the Lead Engineer and Project responsible for an extensive 18-month Ericsson IT project. This involved a comprehensive IT system rollout and upgrade across more than 1,000.
• Advanced Data Analytics: Conducted advanced data mining and developed predictive and optimization models using extensive data sets. Focused on evaluating radio network performance, analyzing network latency, and.

Plano, Texas, United States

• Ericsson IT Platforms & Systems Software Engineering (IT Tools) Unit
• Team Supervision and Development: Led and mentored a high-performing team of 7 software/systems engineers, specializing in the development and management of content delivery systems for telco operator software service.
• 24x7 IT Operations Management: Managed a round-the-clock team of Tier 1 and Tier 2 front office technicians, responsible for supporting streaming content across IT application servers and Dell networking switches.
• Incident Resolution and Support: Took ownership of resolving all major and critical outages on a 24x7 basis. This included addressing service disruptions related to downloadable content and systems software platforms..
• Hands-On Customer Support: Provided direct support to Operations Customer Managers (OCMs) in incident handling. Delivered guidance and knowledge management for complex issues and engaged in "live" troubleshooting.
• Infrastructure Management: Held accountability for the IT management and oversight of production system footprints, including IT platform servers and backup infrastructure, across two geographically diverse data.

Plano, Texas, United States

• IT Tool/System Installation and Deployment: Conducted the full, end-to-end installation, configuration, and deployment of major Information Technology tools and systems, including Oracle Grid Control. Designed and.
• Centralized IT Monitoring and Management: Established a centralized IT monitoring and administration framework, integrating life cycle management functionality across various systems. Configured and deployed IT tools.
• Operational Cost Savings: Streamlined and consolidated two Database Administration roles, resulting in a cost savings of $420,000 annually. Optimized resource allocation, automated routine database maintenance tasks.
• Internal IT Assessments and Audits: Conducted thorough internal IT assessments and audits, including evaluating and determining appropriate levels of administrative, technical, and physical security controls.
• Content Ingestion into IT Systems: Conducted the full, end-to-end information technology delivery of content ingestion and upload systems for the American Idol “Live Show” contract. Coordinated the integration of.
• Handset Verification and Project Management: Managed the verification and project management activities for over 75 handsets on the MDP Napster IT platform. This involved coordinating hardware and software testing.

Plano, Texas, United States

• Ericsson IT Managed Services Delivery, Information Technology Operations Unit
• Contract Pioneering and Implementation: One of several IT engineers who developed and deployed the inaugural hosted prepaid services contract for a leading USA telecom operator. This involved negotiating information.
• Revenue and KPI Management: Ensured the consistent generation of over $5 million USD in monthly service revenue through meticulous management of IT service delivery KPIs. Implemented robust IT monitoring and alerting.
• Data Center Launch and Team Management: One of several IT engineers who set-up and launched a 10,000 sq. ft. data center to full operation. IT Team Lead over 7 software/systems engineers, focusing on the design.
• Critical Outage Resolution: Maintained a 24x7 availability for resolving major and critical IT outages. Developed and executed incident response protocols, conducted root cause analysis, and implemented corrective.
• IT Downtime Reduction: Achieved a reduction in IT downtime by over 30% year-over-year through the implementation of advanced IT monitoring techniques. Utilized tools such as real-time performance analytics, automated.

Bachelor Of Arts - Ba, Multi/Interdisciplinary Studies

Biology/Biological Sciences, General

Biology/Biological Sciences, General