Provide management of the Background Record Check Unit. Supervise the BRC Supervisors who directly supervise BRC staff and ensure that the supervisors provide sufficient oversight and management of each staff member.Act as subject matter expert for the BRC’s IT system and ensure that the staff complete the work consistent with the IT system’s design.Document and provide the business’s perspective on how to ensure the system in the event that enhancements are needed. Assist with designing the unit’s workflow to coincide with the IT system.Identify the training needs of the BRC unit, licensing staff and external users and applicants. Ensure sufficient staffing and that the federally mandated turnaround time is being achieved and report updates on case workflow to General Counsel and EEC leadership. Oversee the design of policies to ensure consistent processes are in place to comply with state and federal law. Ensure BRC staff have appropriate training on maintaining confidential information and any additional training required for completing their job duties. Oversee the design of a training curriculum for all EEC and external users of the BRC system to ensure that users are adequately training and aware of BRC requirements.

Work with the Area Director in the management of all administrative, clinical, programmatic and budgetary operations of the area office, including acting as a liaison with sister state agencies, community representatives,and DDS staff outside of the area. I work with t staff and providers to develop residential, day and support programs, and shape and monitor existing programs. I work with the Area Director to recommend changes that improve supports in a cost effective manner. I participate in budget planning and contracting, and monitor wavier related requirements with the Area Director, including assisting with needed contract changes throughout the fiscal year and work with the Regional Contracts Office and Waiver Offices as needed. I also am an active member of the Area Risk Review Committee and Complaint Resolution Team. In addition as Assistant Area Director I provide supports and assistance in managing crisis situations, provide support around clinical issues, and work with staff to resolve conflicts. I also have direct supervisory responsibility for identified positions and roles in the area, utilizing performance evaluation process in a timely manner and ensure that the work environment is maintained consistent with negotiated labor contract and Executive Office of Health and Human Service policy. In addition, I also provide and arrange for on-going training and development as needed and co-lead the Citizen Advisory Board and actively work with its subcommittees.

Ensure timely problem-solving and decision-making necessary to address issues (procedural, regulatory, reimbursement, contractual, systems, legal, claims, etc) identified with Community Services programs. Assist the Director in management and effective delivery of community-based long term service programs. Promote and establish cooperative working relationships with stakeholders, including but not limited to Mass Health Members, providers. Conduct program management activities for early intervention, therapy services, rehabilitation centers, speech and hearing centers, PCA,DME

Oversee and coordinate performance related initiatives including contract monitoring, HIPAA privacy and security and risk for the Metro Boston Office. Responsible for the development and implementation of privacy and information security plans which are consistent with federal, state and DMH laws and regulations. Responsible for preparing regular statistical and analytical reports for leadership groups. Organizes and presents to area executives weekly a large volume of information related to risk management issues. Assists with / coordinates other related quality management projects as directed.

Directed milieu staff in dealing with crisis situations. Counseled latency age and adolescent children (ages 8-19) with mental disorders and maintained client records. Provided tracking services for clients and assisted families in using alternative behavioral management techniques, including limit setting, distribution of medication, and crisis intervention.

Supervised district court victim witness advocates. Collaborated with multi-disciplinary teams to investigate reports of physical and sexual child abuse using forensic interviews. Provides support and information about the criminal justice system and victim's rights to families throughout the court process. Prepares children and families to testify in court. Communicates case status and critical information to police and child protective agencies.

Interfaced with prosecutors to provide assistance to victims during the prosecution of criminal cases. Provided emotional support and crisis intervention for crime victims. Assisted victims of domestic violence with safety planning and restraining order applications. Explained the court process to victims and witnesses, and kept victims and witnesses informed of case status trhoughout the court process. Participated in community outreach programs with law enforcement and social service organizations.

Tracked student behavior and processed student behavior during crisis as the supervising behavioral specialist. Conducted groups and activities for after school program. Maintained program's technical equipment.

Taught and prepared curriculum, organized class activities, and coordinated scheduling between classroom and milieu. Managed classroom behavior, and perfomred crisis counseling. Planned and administered physical education program.