Phillip Hernandez Email & Phone Number

Tampa, Florida, United States

In this position I am responsible for daily triaging of the help desk, break/fix resolution, employee onboardings and terminations, and Office365 administration. I work with end users in the company to resolve their technology issues. In this position, I work with Microsoft Windows 10 and 11, Windows Server 2019 and 2022, and Okta administration. I am also responsible for advanced troubleshooting on tickets, and work with end users all over the world. I create scripts in Powershell to help with terminations, as well as repeatable uses like editing distribution lists or sharepoint access. I also coordinate with users of all levels from C suites to the CEO, and provide them all with the same level of care and attention. I'm responsible for monthly software patching deployment using the ManageEngine suite of software, and also provide remote support. I'm regularly using the Office 365 admin portal to work with user accounts as well as well versed in Active Directory administration for users and computers. I'm also responsible for hardware inventory, configuring our Crowdstrike anti-virus instance, and the Netskope proxy.

St Louis, Missouri, United States

In this position I answer help desk tickets through Spiceworks cloud based service desk and administer desktop support and desktop IP phone support for city employees. This includes troubleshooting and configuration of all city owned devices. I am responsible for setting up mobile devices, laptops, and PCs for city employees. I am knowledgeable with Microsoft Server 2008, 2012 2016, 2019, and Active Directory. I am knowledgeable in Adobe Creative Cloud administration, and Creative Cloud products. I create, maintain, and delete user accounts, including Office365, Active Directory, and Outlook accounts and mailboxes. I have replaced 60+ Windows 7 PCs with Windows 10 while coordinating with users to maintain files and settings to ease in the transition. I am familiar with Task Sequences and created one to image new PC's as well as deploy software packages during the imaging process. These include, ESET Security Essentials Anti-Virus and Anti-Spam, Office365 suite, OneDrive, and Google Chrome. I regularly schedule server updates, work with VMware virtualization software, as well as maintain the server environment. I also occasionally coordinate with vendors for purchasing and maintenance. I also have experience using Powershell to maintain and work with Azure and Office365 cloud systems. I also regulary deploy and configure software to domain connected devices and as well as inventory hardware and software across multiple physical sites. I have created multiple SharePoint sites for different departments, including administering SharePoint document libraries, and have created a SharePoint questionnaire to streamline onboarding of new city employees. I am also overseeing the integration of SharePoint and Microsoft Teams, as well as the integration of OneDrive user data into SharePoint sites.

Saint Charles, Missouri

In this position I image all, both new and used, computers for deployment at the St. Charles sites, by using PXE Boot. I am also working with my department to realize our Windows 10 upgrades across 16 sites to Windows 10 version 1803, and have recently taken over Windows 10 monthly patching. I also meet with end users to upgrade their PCs using SCCM deployment, as well as sending out fresh baremetal devices. I have built an asset management site with currently over 1000 serialized items to coordinate capital purchases with IT and finance. I handle all the sensitive data when it is to be recycled. I deploy software via SCCM and Software Advertisements. I also handle basic and advanced PC troubleshooting, Bios updating and hardware maintenance. I maintain our OU (organizational units) in Active Directory when shipping a PC to different locations so that they have the correct group policy. I have saved the IT department thousands of dollars by getting supposedly recyclable devices compatible with Windows 10 version 1803. I coordinate shipping via FedEx to all our sites and take in receiving via the SAP program. I also handle IT purchasing via our vendor insight.

Saint Louis, Missouri

My duties included helping patrons of the library effectively and easily use any of the over 500 public computers in various library branches, and to access and promote the online digital resources of the Saint Louis Public Library. I provided comprehensive support for any technology related questions presented by patrons of our libraries and I promoted our e-books, online learning courses, public access Wi-Fi, mobile printing, and online subscription and checkout services. I provided excellent customer service for patrons of all needs and computer abilities. I was able to completely and patiently provide insight and support for any questions that patrons may have about our Windows 10 systems, Chromebook Laptops, and Chromebase catalog machines. This position also required me to be proficient in the Adobe Creative Suite, and a variety of Windows based programs. I also traveled to multiple branches to help teach the public in one on one sessions about the use of downloadable books, movies and audiobooks on mobile devices running iOS, Android, Windows, and Kindle operating systems.

Saint Louis, Missouri

My duties included helping customers design and frame art using a variety of different custom mat, frame, and fillet choices. This position required excellent listening and design skills in order to both upsell products to customers while providing constantly changing customized service. I also assembled frames, ordered parts, checked in shipments, general cleaning, and money handling skills. I worked in a high traffic store, and balanced multiple customers at a time while providing attentive insight and design.

Saint Louis, Missouri

My duties included taking care of the elderly and disabled. Tasks included were general housekeeping, personal hygiene, cooking, cleaning, transportation, laundry and generalized healthcare tasks.

Kansas City, Missouri

My duties included checking-in and checking-out of materials at front desk. As a lab attendant, I helped to run the school’s computer lab. At this position, I assisted with computer maintenance, printer maintenance, and helped students with technology issues. This included general technology inquiries, as well as specific help with Photoshop and other computer programs used at the university