Phillip Yu Email & Phone Number

California, United States

California, United States

• Develop and train front desk team for success.• Revise, create, and update company SOPs to standardize training.• Work across various departments to ensure customer and employee satisfaction while building company profits.• Resolve accounting discrepancies and guest grievances by forming a mutual resolution.• Coordinate with companies and large groups to book rooms for their guests and employees.

• Pull, analyze, and interpret financial and hotel occupancy data for management team.• Liaise with hotel guests to provide first-rate service and maintain customer loyalty.• Fully understand hotel system to craft and adapt individual training for new hires.

Brea, Ca, Us

• Promote the 85c brand among vendors and customers to build brand recognition. - Communicate marketing promotions to stores and track product sales to report back to HQ- Study product sales and confer with marketing about methods to boost sales or remove• Conduct training for 3-5 prospective managers per month and assess potential for promotion.• Assumed new responsibilities for Northwest Region, coaching management team to bolster productivity and profits. - Supervise Northwest Region store and facility openings by working with local government and vendors to ensure all necessary documents (permits), equipment and materials were attained- Set monthly sales goals for stores and assist managers with annual budgeting- Create SOP for managers - Monitor stores’ performance and advise store managers on approaches to maintain and increase sales- Organize monthly Northern California and region-wide operations conference

Brea, Ca, Us

• Confirmed/critiqued floorplans and equipment lists for new stores.- Collaborated with store designers and contractors to build a safe and profitable store - Created a design guideline for future 85C stores- Standardized store and workstation layouts for operation’s ease-of-use - Modularized an 85C store to accelerate new store designs and to fit in spaces of multiple shapes from 1000 sq. ft. to 3000 sq. ft.- Coordinated delivery of equipment and tools to new stores; tested and sampled equipment/tools in order to determine functionality in stores• Drafted/submitted petitions to Taiwan HQ to release funding for new stores.

Brea, Ca, Us

• Created and updated a vendor call list for US stores to use.• Prepared lessons to educate store management on store equipment.• Assisted and advised store management with store repair and maintenance inquiries.• Sought out vendors and best practices to improve store operations.

Brea, Ca, Us

• Ensured customers had a great experience and maintained a smooth-running store.• Developed employees and nurtured their potential as future leaders; collaborated with team members to create procedures to further improve store.• Repaired and maintained machines and tools utilized by store to prevent emergency repairs from outside vendors.• Optimized associate scheduling and proper store inventory levels to increase profitability.

• Coordinated with factory managers in China to meet customer specifications and deadlines.• Built open communication channels via phone calls and emails between English-speaking customers and Mandarin-speaking factory.• Tracked all customer projects and successfully built a relationship with clients.• Used Excel and Word to create quotations, maintain optimal margin for the company, and attract/retain customers.

Chutung Township, Hsinchu County, Tw

Master Of Business Administration - Mba

Bachelor Of Science (B.S.), Mechanical Engineering