Phillip Yu work email
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Phillip Yu personal email
With demonstrated leadership qualities in the store operations/hospitality environment, I have experience selecting, training, and performance management of staff, marketing and sales building, labor allocation, scheduling, and managing expenses.As an innovative business professional, I have demonstrated expertise in leading day-to-day store operations, ensuring a quality experience for all customers, building strong relationships, and creating a plan to consistently meet company margin and bottom line goals. I am creative, trilingual (Mandarin, German), and a recent MBA with the ability to consistently maintain a focus and forward momentum in a fast-paced environment.My key strengths include:- Branding / Image / Marketing- Store Operations Management- Inventory Control Management- Profit Performance Tracking- Project Management / Scheduling- Cost Control / Budgeting- Standards / Tools / Processes- Leadership / Training / Team Development
Cg Hotel Group
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Cg Hotel GroupCalifornia, United States
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Front Desk ManagerCg Hotel Group Mar 2022 - Present• Develop and train front desk team for success.• Revise, create, and update company SOPs to standardize training.• Work across various departments to ensure customer and employee satisfaction while building company profits.• Resolve accounting discrepancies and guest grievances by forming a mutual resolution.• Coordinate with companies and large groups to book rooms for their guests and employees.
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Night Auditor / Front Desk TrainerCg Hotel Group Jun 2021 - Present• Pull, analyze, and interpret financial and hotel occupancy data for management team.• Liaise with hotel guests to provide first-rate service and maintain customer loyalty.• Fully understand hotel system to craft and adapt individual training for new hires.
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Operations Senior Training Specialist / Operations Manager Trainer85C Bakery Cafe 2017 - Jan 2020Brea, Ca, Us• Promote the 85c brand among vendors and customers to build brand recognition. - Communicate marketing promotions to stores and track product sales to report back to HQ- Study product sales and confer with marketing about methods to boost sales or remove• Conduct training for 3-5 prospective managers per month and assess potential for promotion.• Assumed new responsibilities for Northwest Region, coaching management team to bolster productivity and profits. - Supervise Northwest Region store and facility openings by working with local government and vendors to ensure all necessary documents (permits), equipment and materials were attained- Set monthly sales goals for stores and assist managers with annual budgeting- Create SOP for managers - Monitor stores’ performance and advise store managers on approaches to maintain and increase sales- Organize monthly Northern California and region-wide operations conference -
Purchasing And Design Specialist85C Bakery Cafe 2016 - 2017Brea, Ca, Us• Confirmed/critiqued floorplans and equipment lists for new stores.- Collaborated with store designers and contractors to build a safe and profitable store - Created a design guideline for future 85C stores- Standardized store and workstation layouts for operation’s ease-of-use - Modularized an 85C store to accelerate new store designs and to fit in spaces of multiple shapes from 1000 sq. ft. to 3000 sq. ft.- Coordinated delivery of equipment and tools to new stores; tested and sampled equipment/tools in order to determine functionality in stores• Drafted/submitted petitions to Taiwan HQ to release funding for new stores.
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Operations Repair & Maintenance Supervisor85C Bakery Cafe 2015 - 2017Brea, Ca, Us• Created and updated a vendor call list for US stores to use.• Prepared lessons to educate store management on store equipment.• Assisted and advised store management with store repair and maintenance inquiries.• Sought out vendors and best practices to improve store operations.
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Assistant Manager85C Bakery Cafe Mar 2014 - 2015Brea, Ca, Us• Ensured customers had a great experience and maintained a smooth-running store.• Developed employees and nurtured their potential as future leaders; collaborated with team members to create procedures to further improve store.• Repaired and maintained machines and tools utilized by store to prevent emergency repairs from outside vendors.• Optimized associate scheduling and proper store inventory levels to increase profitability.
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Mechanical Engineer/Project ManagerChina Custom Manufacturing, Ltd. Aug 2012 - Jun 2013• Coordinated with factory managers in China to meet customer specifications and deadlines.• Built open communication channels via phone calls and emails between English-speaking customers and Mandarin-speaking factory.• Tracked all customer projects and successfully built a relationship with clients.• Used Excel and Word to create quotations, maintain optimal margin for the company, and attract/retain customers.
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Plasma Science And Application InternIndustrial Technology Research Institute 2010 - 2010Chutung Township, Hsinchu County, Tw
Phillip Yu Skills
Phillip Yu Education Details
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Usc Marshall School Of BusinessMaster Of Business Administration - Mba -
Uc IrvineMechanical Engineering
Frequently Asked Questions about Phillip Yu
What company does Phillip Yu work for?
Phillip Yu works for Cg Hotel Group
What is Phillip Yu's role at the current company?
Phillip Yu's current role is BRANDING & MARKETING / OPERATIONS MANAGEMENT / HOSPITALITY / TRAINING.
What is Phillip Yu's email address?
Phillip Yu's email address is ph****@****afe.com
What schools did Phillip Yu attend?
Phillip Yu attended Usc Marshall School Of Business, Uc Irvine.
What skills is Phillip Yu known for?
Phillip Yu has skills like Research, Microsoft Excel, Powerpoint, Microsoft Office, Microsoft Word, Matlab, Thermal Analysis, Solidworks, Project Management, Product Development, Operations Management, Teamwork.
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