Phillip Kaplan Email & Phone Number

Lemont, Illinois, United States

Austin, Texas, United States

• Demonstrate expertise in developing and implementing innovative operational strategies aimed at maximizing overallbusiness performance.• Provide tactical leadership to cross-functional teams which consistently exceed KPIs, resulting in substantially increasedefficiency and productivity. KPIs include tracking Operational Cash Flow, Capacity Utilization, Operating Expenses,Employee Turnover, Account Onboarding and Offboarding Rate.• Monitor and maintain strict budgets, prepare financial forecasts, and devise methods for meeting or exceeding targets.• Guide and support operational teams in planning, executing, and delivering large-scale projects on time and within budget.• Foster a culture of collaboration and continuous improvement, leading to the successful launch of new products withintight deadlines. Assisted with design, workflow and release of multi-platform process “A.F.O.” to track vehicle movements,maintenance and spending.• Work with departmental heads to develop financial plans, track company revenue margins, and conduct budget reviews tomaximize profits.• Engage with department heads, external partners, and vendors to make decisions regarding operational activity andstrategic goals.KEY ACHIEVEMENTS• Introduced Agile methodology to enhance project management, tracking, transparency, and efficiency and establishedcommunication plans to ensure a seamless transition during a merger.• Partnered with cross-functional teams to drive a successful merger and oversaw the integration team, post-merger, toensure processes were implemented.

Dallas, Texas, United States

• Spearheaded all daily pet service operations which involved managing schedules, inventory, and customer relations with astrong focus on client satisfaction and retention.• Oversaw a dedicated team of pet care professionals and designed and implemented staff training programs to enhancestaff skills and ensure the delivery of quality care for all animals.• Developed and executed creative marketing campaigns to expand company awareness, increase client base, and promoteservices. Marketing consisted of Social Media updates and outreach, as well as community activities and support.• Introduced pet wellness programs to promote overall pet health and partnered with veterinary experts to providecomprehensive care for animals.• Managed pet boarding and grooming services, ensuring safe and comfortable accommodations for pets.• Directed numerous projects, utilizing management tools to track progress and communicate with stakeholders whileleading teams, mitigating risk, addressing challenges, and coordinating resources.

Buda, Texas, United States

• Cultivated and fostered strong relationships with clients while ascertaining their needs and expectations of care and explaining services offered. • Scheduled and conducted thorough behavior tests with animals in their home environment to ensure they would be comfortable with staff entering and attending to them when owners were absent. • Provided in-home care of pets, including walking, playing, feeding, administering medications, photographing, training, and cleaning up messes as needed. • Conversed with clients to understand and document safety protocols, alarm instructions, and special directions for entering/exiting/cleaning in private homes.• Participated in local functions as a means to grow client base, including parades, games, community holiday events, and sponsoring dog parks, highlighting the company’s commitment to animal care and wellbeing.

Daytona Beach, Florida, United States

• Achieved measurable success in coordinating and directing operations and staff at a busy pet resort with accountability forstaff scheduling, training, and maintaining high standards of cleanliness and care.• Boosted revenue and secured new clients through inventive marketing strategies and retained clients by promptlyresolving complaints and ensuring pets had a positive experience.• Provided ongoing training for staff to improve performance and client service skills as well as managed relationships withvendors and the local community during resort enhancements.• Conducted due diligence initiatives throughout a merger, ensuring legal compliance and financial transparency, andfacilitated the integration by streamlining transition processes.