Phillip Kehl Email and Phone Number

Installation Expertise: Proficient in the installation of data cables, including copper and fiber-optic cables, to facilitate data transmission across industrial environments.Termination and Connection: Skillful in terminating cables with the appropriate connectors, jacks, or plugs, and establishing secure connections to networking devices, machinery, and control systems.Cable Management: Implementing effective cable management solutions to minimize interference, optimize signal… Show more Installation Expertise: Proficient in the installation of data cables, including copper and fiber-optic cables, to facilitate data transmission across industrial environments.Termination and Connection: Skillful in terminating cables with the appropriate connectors, jacks, or plugs, and establishing secure connections to networking devices, machinery, and control systems.Cable Management: Implementing effective cable management solutions to minimize interference, optimize signal integrity, and ensure the safety and efficiency of the overall industrial infrastructure.Testing and Troubleshooting: Conducting thorough testing of installed cables using specialized equipment to verify signal strength, detect potential issues, and ensure compliance with industry standards.Adherence to Specifications: Following project specifications, blueprints, and technical documentation to guarantee accurate installation and adherence to industry regulations.Collaboration: Coordinating with project managers, engineers, and other stakeholders to understand project requirements, timelines, and specifications.Safety Compliance: Adhering to safety protocols and regulations during installation activities to ensure a secure working environment for oneself and colleagues.Documentation: Maintaining detailed records of cable installations, configurations, and test results for future reference and troubleshooting.Continuous Learning: Staying updated on industry trends, emerging technologies, and best practices to enhance skills and contribute to the efficiency of data cable installations. Show less

Conducted comprehensive reviews of customer technical support interactions for a team of 8 CSR Agents, offering detailed coaching and development feedback. Emphasized improvement in both customer soft skills and technical issue resolution accuracy.Successfully contributed to a notable increase in team performance, elevating customer satisfaction from 88% to consistently above 95% on average.Thoroughly examined case fields in Jira and Salesforce, ensuring strict adherence to… Show more Conducted comprehensive reviews of customer technical support interactions for a team of 8 CSR Agents, offering detailed coaching and development feedback. Emphasized improvement in both customer soft skills and technical issue resolution accuracy.Successfully contributed to a notable increase in team performance, elevating customer satisfaction from 88% to consistently above 95% on average.Thoroughly examined case fields in Jira and Salesforce, ensuring strict adherence to compliance standards and maintaining high levels of data accuracy.Played a key role in the creation and maintenance of process documents for the government CSR team, ensuring streamlined operations and adherence to industry standards. Show less

Provided efficient help desk support for over 2000 JM Family associates, demonstrating expertise in troubleshooting and training for proprietary programs.Expertly addressed technical issues related to 3rd party programs, Microsoft Office 365, Apple/iPhone iOS, Salesforce, Service Now, Google Office Suite, and Vsphere virtual desktop, ensuring uninterrupted workflow for the organization.Played a pivotal role in training and developing new Help Desk Agents, contributing to the… Show more Provided efficient help desk support for over 2000 JM Family associates, demonstrating expertise in troubleshooting and training for proprietary programs.Expertly addressed technical issues related to 3rd party programs, Microsoft Office 365, Apple/iPhone iOS, Salesforce, Service Now, Google Office Suite, and Vsphere virtual desktop, ensuring uninterrupted workflow for the organization.Played a pivotal role in training and developing new Help Desk Agents, contributing to the seamless integration of team members into the support structure.Proactively created training documents for new programs introduced to the environment, enhancing the team's ability to adapt to evolving technologies. Show less

Executed the timely pickup and delivery of goods and materials with meticulous attention to load verification, ensuring accuracy and completeness of shipments.Demonstrated a commitment to logistical excellence by verifying load accuracy, maintaining strict delivery schedules, and efficiently navigating routes.Successfully managed the safe transport of goods, prioritizing both product integrity and on-time deliveries, contributing to the overall operational… Show more Executed the timely pickup and delivery of goods and materials with meticulous attention to load verification, ensuring accuracy and completeness of shipments.Demonstrated a commitment to logistical excellence by verifying load accuracy, maintaining strict delivery schedules, and efficiently navigating routes.Successfully managed the safe transport of goods, prioritizing both product integrity and on-time deliveries, contributing to the overall operational efficiency.Consistently upheld a high standard of professionalism, representing the company positively in customer interactions and ensuring a smooth handoff of goods. Show less

Provided exceptional support to a diverse customer base across the US and Canada, demonstrating a deep understanding of Geotab's GUI interface and smartphone applications.Collaborated effectively with software engineers to support 3rd party add-on features, IOX hardware configurations, and custom integrations using SDK, contributing to the seamless functioning of Geotab's technology ecosystem.Played a crucial role in addressing customer queries and technical issues within… Show more Provided exceptional support to a diverse customer base across the US and Canada, demonstrating a deep understanding of Geotab's GUI interface and smartphone applications.Collaborated effectively with software engineers to support 3rd party add-on features, IOX hardware configurations, and custom integrations using SDK, contributing to the seamless functioning of Geotab's technology ecosystem.Played a crucial role in addressing customer queries and technical issues within Salesforce, Jira, and Zendesk, ensuring prompt and accurate resolution of support tickets.Proactively engaged in the creation of documentation to aid customer self-help and internal knowledge, enhancing overall team efficiency. Show less

Greeted and checked in patients with a warm and professional demeanor, creating a positive first impression for individuals visiting the medical facility.Skillfully collected co-pays and performed accurate data entry, ensuring the efficiency of administrative processes and maintaining financial records.Demonstrated exceptional organizational skills in managing patient appointments and facilitating communication between medical staff and patients.Actively contributed to… Show more Greeted and checked in patients with a warm and professional demeanor, creating a positive first impression for individuals visiting the medical facility.Skillfully collected co-pays and performed accurate data entry, ensuring the efficiency of administrative processes and maintaining financial records.Demonstrated exceptional organizational skills in managing patient appointments and facilitating communication between medical staff and patients.Actively contributed to maintaining a smooth patient flow by coordinating with medical professionals, effectively managing inquiries, and addressing patient needs promptly.Exhibited a commitment to confidentiality and accuracy in handling sensitive patient information, contributing to a secure and compliant healthcare environment. Show less

Led and managed a dynamic team of 14 agents, fostering a collaborative environment and ensuring the successful execution of solar projects from sale to system activation.Oversaw the management of solar projects within Salesforce, meticulously tracking progress and milestones to guarantee seamless coordination between various teams and stakeholders.Demonstrated a keen understanding of energy usage dynamics by collecting data from customers' electric bills, ensuring the optimal… Show more Led and managed a dynamic team of 14 agents, fostering a collaborative environment and ensuring the successful execution of solar projects from sale to system activation.Oversaw the management of solar projects within Salesforce, meticulously tracking progress and milestones to guarantee seamless coordination between various teams and stakeholders.Demonstrated a keen understanding of energy usage dynamics by collecting data from customers' electric bills, ensuring the optimal sizing of solar systems to meet individual consumption needs.Proactively engaged with building and energy company inspectors to schedule inspections and resolve any impediments, contributing to the timely completion of projects.Collaborated with the installation team to address unforeseen challenges during installation, showcasing adaptability and problem-solving skills to ensure project success. Show less

Managed a dynamic team of 14 representatives, providing leadership and guidance to ensure the delivery of exceptional customer service.Focused on coaching and developing customer service soft skills, fostering a positive team culture that contributed to improved customer satisfaction.Undertook the responsibility of underwriting new loan applications, demonstrating a keen eye for detail and risk assessment.Verified the authenticity of payroll checks for customers… Show more Managed a dynamic team of 14 representatives, providing leadership and guidance to ensure the delivery of exceptional customer service.Focused on coaching and developing customer service soft skills, fostering a positive team culture that contributed to improved customer satisfaction.Undertook the responsibility of underwriting new loan applications, demonstrating a keen eye for detail and risk assessment.Verified the authenticity of payroll checks for customers, instilling confidence in financial transactions and ensuring compliance with company policies.Played a pivotal role in maintaining operational efficiency by overseeing the day-to-day activities of the team and addressing any challenges that arose. Show less

Successfully managed a team of 14 Technical Support agents dedicated to supporting Netflix, fostering a collaborative and high-performance work environment.Implemented self-discovery coaching techniques to enhance the technical and customer experience skills of team members, resulting in continuous improvement and increased customer satisfaction.Took a lead role in training agents on new device launches featuring Netflix applications, ensuring the team remained updated on the… Show more Successfully managed a team of 14 Technical Support agents dedicated to supporting Netflix, fostering a collaborative and high-performance work environment.Implemented self-discovery coaching techniques to enhance the technical and customer experience skills of team members, resulting in continuous improvement and increased customer satisfaction.Took a lead role in training agents on new device launches featuring Netflix applications, ensuring the team remained updated on the latest technologies and best practices.Managed call center Key Performance Indicators (KPIs), consistently meeting and exceeding performance targets through strategic planning and team motivation.Demonstrated adaptability and expertise by troubleshooting technical issues related to Netflix applications, contributing to the overall efficiency and effectiveness of the support team. Show less

Troubleshooting of Cable systems, Digital Television, High speed Data, Digital Telephone Service.Performed installation of listed services above with the inclusion of running Coax, Cat3/5/6 cables and performed termination of cables with the correct RJ11 / RJ45 and F-type connectors.Network configuration setup for home networks.Performed digital phone tie in with security systems.