• Assists patients with frame and lens selection based upon prescription and lifestyle• Oversees & operates the in-house edging machine to fill in-house patients’ orders and checks all incoming lenses, including from outside labs for quality control• Bills VSP, Eyemed and MES insurances for exams and materials• Oversaw optical transfer from Officemate into Eyefinity Practice Management, and helped with training of staff for new office management program• Utilizes reports to ensure optical jobs are finished on a timely basis and touches base with labs & patients to inform them about possible delays/issues• Helped onboard new opticians to our practice’s standard operating procedures and train on optical and interpreting insurances

• Administers pre-tests for optometrists, including eye pressure, auto refraction, visual fields test, Optos Map photos, and OCT scans• Kept stock of exam rooms and trial contacts and ensured Doctor's were properly supplied• Trained patients new to contacts on how to clean, insert and remove them properly before sending them out with trials

• Works with and leads support staff to exceed guest and management expectations by ensuring cohesive teamwork, appropriate dining room supervision and adherence to company policies• Increases per-check sales by making knowledgeable recommendations of menu items and specials specific to each guests’ tastes and wants • Ensures personal levels of attention for each guest during their visit, and continually receive positive feedback from management and guests• Responds to and resolves guest complaints quickly and courteously while maintaining friendly demeanour

• Managed servers, bussers & hosts to ensure smooth dining operations on a daily basis•Acted as the face of the restaurant by handling customer questions and requests•Assigned daily clean-up tasks, making sure no one had to work past his or her scheduled hours •Led one on one training sessions for new servers •Provided oral and written translation services to improve employee efficiency •Worked directly with managers to improve onboarding and reduce training period for new servers

• Handled incoming leads to qualify for sales opportunity and scheduled demos for sales engineer• Utilized DiscoverOrg to generate leads through email campaigns• Managed and tracked progress and all activities within X2CRM• In charge of the main phone line and customer support email to help clients with a variety of issues, including X2CRM technical support, product and service questions, and billing issues• Worked with marketing consultant to create and manage a variety of marketing initiatives • Handled day to day office operations; ensuring appropriate inventory, scheduling meetings

• Managed servers, bussers & hosts to ensure smooth dining operations on a daily basis• Acted as the face of the restaurant by handling customer questions and requests• Responded and resolved guest complaints quickly and courteously• Led one on one training sessions for new servers• Helped with implementation of new disciplinary system

• Ensured smooth and efficient functioning of the office on a day-to-day basis, including but notlimited to payroll, file and invoice management, inventory, and charity outreach• Handled deposits, scheduling issues & employee issues• Provided oral and written translation services to improve employee efficiency and understanding• Helped with research of and implementation of the new disciplinary system• Worked directly with the hiring manager to improve onboarding and reduced training period

• Delivered exceptional, friendly, and fast service• Accurately recorded & relayed guests’ orders to kitchen staff, waiters, and bartenders• Skillfully anticipated and addressed guests’ needs• Partnered with team members to serve above and beyond guests expectations

• Worked with servers to deliver an exceptional experience to guests• Cleared, wiped and set tables in a timely manner

• Gained experience and communication skills by creating a cohesive work environmentwith co-­workers to ensure customer satisfaction• Managed changing list of responsibilities in a timely manner

• Developed communication skills by fielding inquiries and providing exceptional customerservice to the client• Operated in a fast-paced, competitive work environment• Successfully handled large volumes of customers during key events