Phillip Kershow Email & Phone Number

Santa Cruz, California, United States

Santa Cruz, California, United States

• Assists patients with frame and lens selection based upon prescription and lifestyle
• Oversees & operates the in-house edging machine to fill in-house patients’ orders and checks all incoming lenses, including from outside labs for quality control
• Bills VSP, Eyemed and MES insurances for exams and materials
• Oversaw optical transfer from Officemate into Eyefinity Practice Management, and helped with training of staff for new office management program
• Utilizes reports to ensure optical jobs are finished on a timely basis and touches base with labs & patients to inform them about possible delays/issues
• Helped onboard new opticians to our practice’s standard operating procedures and train on optical and interpreting insurances

• Administers pre-tests for optometrists, including eye pressure, auto refraction, visual fields test, Optos Map photos, and OCT scans
• Kept stock of exam rooms and trial contacts and ensured Doctor's were properly supplied
• Trained patients new to contacts on how to clean, insert and remove them properly before sending them out with trials

Aptos, California, United States

• Works with and leads support staff to exceed guest and management expectations by ensuring cohesive teamwork, appropriate dining room supervision and adherence to company policies
• Increases per-check sales by making knowledgeable recommendations of menu items and specials specific to each guests’ tastes and wants
• Ensures personal levels of attention for each guest during their visit, and continually receive positive feedback from management and guests
• Responds to and resolves guest complaints quickly and courteously while maintaining friendly demeanour

• Managed servers, bussers & hosts to ensure smooth dining operations on a daily basis
• Acted as the face of the restaurant by handling customer questions and requests
• Assigned daily clean-up tasks, making sure no one had to work past his or her scheduled hours
• Led one on one training sessions for new servers
• Provided oral and written translation services to improve employee efficiency
• Worked directly with managers to improve onboarding and reduce training period for new servers

Santa Cruz, California

• Handled incoming leads to qualify for sales opportunity and scheduled demos for sales engineer
• Utilized DiscoverOrg to generate leads through email campaigns
• Managed and tracked progress and all activities within X2CRM
• In charge of the main phone line and customer support email to help clients with a variety of issues, including X2CRM technical support, product and service questions, and billing issues
• Worked with marketing consultant to create and manage a variety of marketing initiatives
• Handled day to day office operations; ensuring appropriate inventory, scheduling meetings

Santa Cruz, California

• Managed servers, bussers & hosts to ensure smooth dining operations on a daily basis
• Acted as the face of the restaurant by handling customer questions and requests
• Responded and resolved guest complaints quickly and courteously
• Led one on one training sessions for new servers
• Helped with implementation of new disciplinary system

Santa Cruz, California

• Ensured smooth and efficient functioning of the office on a day-to-day basis, including but notlimited to payroll, file and invoice management, inventory, and charity outreach
• Handled deposits, scheduling issues & employee issues
• Provided oral and written translation services to improve employee efficiency and understanding
• Helped with research of and implementation of the new disciplinary system
• Worked directly with the hiring manager to improve onboarding and reduced training period

Santa Cruz, California

• Delivered exceptional, friendly, and fast service
• Accurately recorded & relayed guests’ orders to kitchen staff, waiters, and bartenders
• Skillfully anticipated and addressed guests’ needs
• Partnered with team members to serve above and beyond guests expectations

Santa Cruz, California

• Worked with servers to deliver an exceptional experience to guests
• Cleared, wiped and set tables in a timely manner

UC Santa Cruz, Santa Cruz, California

• Gained experience and communication skills by creating a cohesive work environmentwith co-­workers to ensure customer satisfaction
• Managed changing list of responsibilities in a timely manner

Roseville, CA

• Developed communication skills by fielding inquiries and providing exceptional customerservice to the client
• Operated in a fast-paced, competitive work environment
• Successfully handled large volumes of customers during key events