Phillip L. Email and Phone Number

Tier I Enterprise Service Desk AnalystCommunicated remotely with end users via phone and emails addressing hardware requests and break/fix incidents; diagnosed and resolved hardware, software, and connectivity issues.Followed up with user tickets and requests using the Remedy ticketing system following USMC policy.Managed user accounts in the active directory and Microsoft Exchange.Troubleshot MFD network printers and network file share services.

IT Specialist contractor for Abbtech Professional Resources. Working alongside fellow contractors and Internal Revenue Service (IRS) IT Specialists to assist and coordinate efforts for the refresh of desktop and laptop machines across the Kansas City IRS campus. Responsible for providing onsite deskside support and remote support for end-user trouble tickets. Train incoming technicians on proper tactics, techniques, and procedures according to IRS and Abbtech standards.

United States Naval Station Guantanamo Bay Guantanamo Bay, Cuba All-source Intelligence Analyst/ Electronic Key Primary Local Element All-source Intelligence Leading Petty Officer for Naval Station Guantanamo Bay Intelligence Department (N2). Directed Sailors and Marines in production of weekly intelligence area of responsibility briefs, disseminated communication messages to the Cuban Frontier Brigade, and organized monthly fence line meetings, equipment transfers, and repatriation of migrants with the Cuban military. Prepared imagery analysis products in support of HUMINT debriefing . Organized and established command level Electronic Key Management System (EKMS) maintaining records and accountability for over 200,000 dollars worth of COMSEC equipment with zero security violations.

United States Africa Command RAF Molesworth, UK Imagery Analyst / GEOINT Systems Manager Geospatial Analyst for United States Africa Command (USAFRICOM) Intelligence Knowledge and development – Molesworth (IKD-M) East-South Branch - Produces and performs internal quality control of imagery derived products, textual reports, and complex projects produced by the East-South Branch, which entails coordination with internal and external all-source analysts. Displays an in-depth understanding of operational and strategic intelligence requirements, research capabilities, redundant imagery architecture, and knowledge of policies and regulations governing imagery intelligence. GEOINT Systems Manager in support of USAFRICOM, USEUCOM, NATO, and ISAF responsible for reviewing and validating imagery products, graphplot graphics, and JWICS to SIPR product transfers in direct support of operations across five-security domains with zero security violations. Worked closely with contractor support teams maintaining command imagery databases. As an IESS remote terminal security officer (RTSO) responsible for new accounts creations and maintaining an integral link between users and Regional Support Center Help Desk to resolve system and user profile issues. Directly supported product dissemination for USAFRICOM during OPERATION ODYSSEY DAWN and OPERATION UNIFIED PROTECTOR. Qualified on the following computer systems, applications and databases resident on various domains: Gemini (MIDB), IEC, GEM, IESS, NES, WARP, IPL, Remote view, and Microsoft Office (PowerPoint, Outlook, and Word).