Phillip Holland Email and Phone Number

I assist small business clients with their banking needs and help them with their accounts. I assist with optimizing their cash flow, as well as, assist them in setting up their business on the digital front.

Leveraged my expertise as a top performer for four consecutive years to guide a large team, ensuring optimal task completion and adherence to protocols.Investigated data to identify and resolve network parameter issues, improving operational efficiency.Developed and implemented support solutions for clients, demonstrating a strong customer focus.Utilized Agile and Waterfall project management methodologies to ensure project timelines, budgets, and resource allocation were met.

Successfully recruited 400 homes in Hawaii and Alaska’s National TV Ratings markets, ensuring accurate data collection.Maintained 100% data quality through monthly updates and random equipment audits.Achieved over 95% client satisfaction for data deliverables for all 400 Alaska and Hawaii markets 800 accounts in total.Leveraged data analysis tools Google Sheets and Salesforce to identify trends and patterns in data collection, maintaining data accuracy.

Quality Control for Scarborough Phone Surveys

Strategic Developer and Process developer sustaining CORE's minimal sustainable products and services. Directing our core values and future involvements in communities far and near.Secured three target markets and established initial production of tiny homes, exceeding initial goals by 30%.Managed two cross-functional teams (8 personnel) focusing on asset procurement, research, and marketing communications.Implemented process improvement initiatives for small businesses impacted by COVID-19, resulting in a +40% average increase in profits within 3 months.

Led a team of 15 part-time employees, fostering a positive and productive work environment.Ensured exceptional customer service and maintained a perfect 99% health code rating throughout my tenure.Developed and implemented effective training programs, certifying employees in food safety protocols.Managed cash handling procedures, ensuring accuracy and adherence to financial guidelines.Optimized stock orders and prepared forecasts, minimizing waste and maximizing efficiency.Implemented cost-saving measures through strategic labor management practices.Achieved significant business growth, increasing sales by 35% and profits by 28%.

Led a team of 20 deli associates, fostering a positive work environment and ensuring all employees achieved food safety certification.Secured and maintained Boar's Head Deli sponsorship and certification, contributing to a consistently high level of product quality.Achieved outstanding health inspection results, with all 6 inspections exceeding a score of 96%.Effectively managed employee schedules, stock levels, and catering order fulfillment.Proactively maintained deli equipment, ensuring smooth operations and minimizing downtime.Instrumental in driving a 19% increase in deli department profits.

Maintained a safe and operational environment through comprehensive equipment maintenance and repair, ensuring smooth restaurant operations.Performed regular building upkeep activities to contribute to a clean and inviting customer experience.Prioritized safety and compliance with all regulations, fostering a safe work environment for staff and customers.Successfully trained two employees on equipment maintenance procedures, ensuring continuity during my absence.Managed stock orders and cash handling procedures effectively, demonstrating strong organizational and financial skills.Implemented strategies that reduced waste by 7% and increased profits by 6%, contributing to the restaurant's financial success.Assisted with training employees in food safety certification, upholding high hygiene standards.

Led a team of 5 back-of-house cooks, providing effective training and ensuring smooth kitchen operations.Organized and prioritized food preparation tasks, optimizing workflow and efficiency.Demonstrated strong inventory management skills, ensuring adequate stock levels to meet customer demand while minimizing waste.Maintained a high standard for food quality and timeliness, upholding Chili's commitment to customer satisfaction.Proactively addressed back-of-house operations to maintain a clean, organized, and efficient environment.

Performed a variety of plumbing tasks, including rough-in plumbing, fixture installation, and sewer line inspection.Demonstrated expertise in working with medical gas systems, ensuring adherence to stringent safety regulations.Conducted pressure testing to verify system integrity and identify potential leaks.Collaborated effectively with inspectors to ensure projects met all code requirements.Possessed strong technical skills in reading and interpreting blueprints for accurate task execution.Fabricated plumbing systems by cutting, threading, and assembling pipes.Utilized soldering and brazing techniques to create secure and leak-proof connections.Maintained a safe work environment by lifting and maneuvering heavy materials with proper techniques.Promoted orderliness by keeping the workspace clean and organized, fostering a professional environment.

Led a team across 7 Whataburger locations, fostering a culture of operational excellence that prioritized efficiency, quality, and customer satisfaction.Exercised strong financial oversight, ensuring profitability and adherence to budget guidelines for all assigned stores.Spearheaded recruitment and training initiatives, building high-performing teams and ensuring a robust pipeline of talent.Successfully achieved and surpassed sales goals across the area, demonstrating a strong understanding of market dynamics and customer needs.Developed and implemented impactful local marketing initiatives, driving brand awareness and attracting new customers to Whataburger stores.Prioritized food safety by ensuring all stores maintained high hygiene standards. Achieved a remarkable success rate with 6 out of 7 stores consistently exceeding a 96% health code score.

Contributed to a smooth holiday shopping season by efficiently stocking shelves during the overnight shift (seasonal position).Demonstrated a strong work ethic and completed assigned tasks ahead of schedule, finishing seasonal duties two weeks early.

Gained valuable experience in the plumbing trade through a comprehensive apprenticeship program.Supported experienced plumbers with material handling, ensuring efficient project workflow.Maintained a clean and organized workspace, promoting safety and facilitating task completion.Developed skills in mixing materials essential for plumbing applications.Assisted by holding materials and tools, actively contributing to the plumbing team's efforts.Attentively observed experienced plumbers, absorbing knowledge and learning proper techniques.Completed safety training, demonstrating a strong commitment to workplace safety.Assisted with maintaining tools and equipment, ensuring their functionality and readiness for upcoming projects.

Founded and successfully operated Midtown Comics and Collectibles, fostering a vibrant community for comic and collectible enthusiasts.Increased overall profitability by 30% through strategic initiatives, including collaboration with other stores and expansion into online sales via an eBay-based business (demonstrating strong research and digital marketing skills).Hosted engaging events focused on comics and collectibles, attracting customers and generating additional revenue streams.Managed a team of two employees, providing effective leadership and ensuring smooth store operations.Handled cash transactions efficiently, demonstrating strong financial responsibility.

Operated efficiently during the day shift (5pm-12pm), contributing to streamlined lumber operations.Demonstrated exceptional work ethic by consistently exceeding production goals, achieving a remarkable 25% above average output.Played a key role in boosting sales by 3%, contributing to the company's success.Recognized for commitment to safety by receiving a nomination for the OSHA health safety award, highlighting your adherence to proper safety procedures.

Gained valuable experience in the fast-food industry while fulfilling high school Co-op program requirements.Successfully obtained Food Safety certification, demonstrating a commitment to hygiene and food handling regulations.Consistently maintained accurate morning prep projections, contributing to a smooth workflow and efficient kitchen operations.Played a role in a 2% profit increase, showcasing a potential for positive impact on the business.Effectively trained 5 employees on various stations within the restaurant, including cleaning and equipment maintenance procedures, highlighting your ability to train and mentor others.Contributed to maintaining a high standard of cleanliness and hygiene, achieving a commendable health code score of 94%.