Itsm And Itam Engineer
Confidential
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Phillip Marker Email & Phone Number
ITSM and ITAM Engineer
at
Confidential
LinkedIn matched
✓ Verified August 2026
2 data sources
Profile completeness 71%
Current company
Confidential
Role
ITSM and ITAM Engineer
Location
United States
Who is Phillip Marker? Overview
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Quick answer
Phillip Marker is listed as ITSM and ITAM Engineer at Confidential, based in United States. AeroLeads shows a matched LinkedIn profile for Phillip Marker.
Phillip Marker previously worked as ITSM/ITAM Engineer at Confidential and Owner at Self-Employed.
Profile bio
About Phillip Marker
With over 22 years of work experience in the information systems field, I was a passionate and dedicated employee at Hobby Lobby, one of the largest arts and crafts retailers in the US. I have a strong background in technical support, customer satisfaction, IT service management, and asset management (ITSM/ITAM). I enjoy working with diverse and collaborative teams to solve complex problems, deliver innovative solutions, and enhance the efficiency and productivity of the organization. I am committed to the mission and values of any organization I choose is the right fit, and I strive to uphold the highest standards of quality, integrity, and service.
Current workplace
Phillip Marker's current company
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Confidential
9 roles
Phillip Marker work experience
A career timeline built from the work history available for this profile.
Itsm/Itam Engineer
Confidential
Owner
Self-Employed
Tier 3 Manager
As a Support manager, a need was discovered to create a Tier 3 group. The Tier 3 team handled escalations that required additional research and collaboration with other teams within I/S. Additional duties included small projects and management applications the organization. Application management included VMWare/VDI, Print Logic, Adobe Management Server, and Ivanti ITSM/ITAM.Ivanti Service Desk Manager ITSM/ITAM Administration – Maintained and configured a new environment for 7 departments including Information Systems to increase efficiency with problem tracking, projects, incidents, and asset management.
Jul 2015 - Jan 2024
Technical Support Manager
Ensured operational success for all support teams and reported updates to upper management. Job duties included hiring, termination, disciplinary actions, and forecasting to predict growth to determine ongoing requirements regarding tools, personnel, and additional training for all teams. Administered the ITSM solution for the department. Administered SCCM to ensure successful deployments of managed software across the organization. Maintained vendor relations to successfully procure assets at a competitive rate.
Jun 2009 - Jul 2015
Technical Support Supervisor
Coordinated with the Support Manager to achieve operational success with the Tier 1, Tier 2, and Hardware Support teams which included training, coaching, and weekly status meetings. Continued hands-on support to help build solid teams to achieve operational success.
Jan 2008 - Jun 2009
Tier 2 Software Support Technician
Duties include handling all calls unresolved within the allotted time from Tier 1. More in depth troubleshooting which included on-site visits, equipment replacement, image changes, registry changes, and collaborating with other IS teams. Rotating on-call technician for outside business hours support.
Mar 2003 - Jan 2008
Tier 1 Support Technician
Provided support to the corporate offices and over 360 stores. Resolved connectivity problems between corporate offices and the stores. Support in house software at stores. Assigned multiple projects which included OS/Equipment upgrades. Managed store openings by configuring/testing all equipment prior to store opening. Supported Microsoft Exchange email, Microsoft Office 97/2000/2003, Microsoft Windows 95/98/NT/2000/XP, and AS/400 issues for end-users. Used remote tools such as SMS, PcAnywhere, and VNC to support end-users. Provided support for various 3rd party applications. Created images for corporate and store computers. Registry management for various OS/Application issues.
Jan 2002 - Mar 2003
Parachute Fabrication Specialist
May 1996 - Apr 2000
FAQ
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What company does Phillip Marker work for?
Phillip Marker works for Confidential.
What is Phillip Marker's role at Confidential?
Phillip Marker is listed as ITSM and ITAM Engineer at Confidential.
Where is Phillip Marker based?
Phillip Marker is based in United States while working with Confidential.
What companies has Phillip Marker worked for?
Phillip Marker has worked for Confidential, Self-Employed, Hobby Lobby, and United States Air Force.
How can I contact Phillip Marker?
You can use AeroLeads to view verified contact signals for Phillip Marker at Confidential, including work email, phone, and LinkedIn data when available.
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