EXPERIENCED HOSPITALITY/OPERATIONS MANAGERA dynamic, service-centric, and process-oriented Sales and Operations Management professional with over 20 years of demonstrable success performing operational, project management, hospitality and sales functions. Possesses excellent communication skills, strong customer service orientation and delivery focus, and an active commitment to continuous improvement and quality standards. Highly organised and able to manage complex workloads and exceed demanding targets against critical deadlines.Highlights of my achievements, experience and skills:• Currently overseeing a combined annual turnover of over £900K in under 2 years since opening - Confetti Media Group.• Received the quarterly Star Performer Award - Totemic Limited• Secured major buffet contracts with Coca Cola, Loomis, Capital FM and NatWest Bank – Pumpernickels.• Staged Nottingham's first ever pop up venue, allowing speciality cooks to take over the shop once a month to showcase street food from all around the world – Pumpernickels.• Increased turnover from an average of £4k per week to taking in an excess of £15k week in, week out after implementing the necessary changes enabling it to become a highly successful venue - Schnapps Bar.• Raised the club from 49th out of 52 clubs in the minimum standard league table to No.1 in the first year in charge – remained in the top 3 throughout employment - David Lloyd.• Significantly increased turnover and consistently met all KPI's during my employment - David Lloyd.