• Provided strategic HR support, managing complex employee relations issues.• Partnered with senior leaders to address complex employee relations issues, ensuring alignment with business objectives.• Implemented HR initiatives to solve business problems and improve organizational performance.• Educated management and employees on HR policies and corporate guidelines.• Partnered with business leaders on talent planning and performance management.• Ensured adherence to federal and state laws and company policies.• Collaborated with HR Business Partners and managers to provide guidance and recommendations.• Enhanced organizational effectiveness through targeted HR solutions.

• Delivered HR guidance to over 2000 employees, addressing employee relations concerns.• Conducted new employee onboarding and training on HR and state policies.• Managed the selection and hiring process, including interviews and background checks.• Recommended disciplinary actions and managed involuntary terminations.• Ensured compliance with federal, state, and company policies.• Partnered with leadership to drive change management initiatives.

• Collaborated with operations teams to optimize HR strategies, driving efficiency and performance in a high-volume logistics environment.• Provided strategic oversight and leadership in the development and execution of HR programs.• Led change management initiatives to enhance organizational effectiveness.• Utilized HR analytics to identify trends and implement strategic initiatives that enhanced operational efficiency and workforce performance.• Translated workforce data into strategic insights to drive decision-making processes.• Developed and executed HR strategies to improve organizational performance.• Partnered with Learning & Development to address training and coaching needs.• Managed recruiting, staffing selections, and employment-related concerns.• Facilitated organizational development and behavioral training.• Created and implemented talent management strategies focusing on forecasting, staffing, and retention.• Guided management on HR policies, ensuring compliance and promoting a culture of inclusion.• Promoted diversity and inclusion initiatives.• Developed and implemented HR policies and procedures to support business objectives.• Collaborated with leadership to design and implement change management initiatives that improved operational efficiency and employee satisfaction.• Conducted workforce planning to identify and address talent gaps.• Implemented employee engagement initiatives to improve workplace morale and productivity, while utilizing HR analytics to drive data-informed decision-making and proactively addressing trends

• Directed HR strategy and operations, translating workforce analytics into actionable strategies that drove organizational performance• Led talent management and retention programs in a high-volume retail environment, ensuring alignment with business objectives and operational demands.• Evaluated performance, providing coaching and recognition.• Addressed associate grievances and provided resolution based on guidelines.• Directed change management initiatives that resulted in measurable improvements in employee engagement and operational performance, key to driving success in dynamic environments.• Enhanced financial performance by modeling, enforcing, and providing direction on proper work techniques.• Managed recruiting, staffing selections, and employment-related concerns.• Oversaw mentorship and training duties for new hires and tenured associates.• Developed and executed HR programs to support business strategy.• Led the implementation of talent management and performance management programs, enhancing employee engagement, productivity and retention.

• Coordinated communications with groups to ensure accurate billing, & collection of outstanding receivables.• Analyzed and reported group premium billing, payment and membership enrollment trends.• Coordinated & analyzed large group audit reconciliations performed by auditing technicians.• Analyzed, reconciled and managed pay certifications, receivables and payable for major groups resulting in over $2 Million collected in aged receivables.• Provided technical support & access for group administrators on client's billing and enrollment system.

• Processed and adjusted durable medical equipment and medical claims for Medicare & TRICARE.• Inputted, monitored & responded to receivable/payable cases established through final collection and closure.• Created and maintained military sponsor/beneficiary files & inputted/monitored receivables/payables cases.• Responded to all telephone and written inquiries from Medicare, TRICARE and DME providers, suppliers & beneficiaries through call center.