Leader across three key operational programs: Trust & Safety, Customer Support and Payments. I lead a diverse team of over 20 professionals, driving performance and ensuring alignment with company goals. My responsibilities include strategic oversight, operational transformation and integration of new products, policies and necessary compliance changes. Additionally, I helped drive the offshoring of operations to third-party partners and created a comprehensive escalation program to enhance cross-functional collaboration, issue resolution and product feedback. I work closely with internal stakeholders to promote a culture of engagement, trust, and high performance, supporting both my team and the organization in achieving our objectives.

Leader across three distinct verticals within the Health Product and Service Organization: Account Integrity (account takeover, account security, account restoration, multi-factor security), Deceptive and Misleading Identities (user and brand impersonation, account verification, identity verification) and Platform Manipulation (inauthentic engagement, coordinated harmful activity, commercially-motivated spam). I led a global team across North America, EMEA, APAC and Sub Saharan Africa. My responsibilities also included strategic planning, operational transformation, promoting a healthy working environment and supporting my team and the organization in achieving our goals.

Responsible for designing, implementing and maintaining Twitter’s operational processes to ensure we satisfied local and international laws and regulations including GDPR, COPPA and DMCA/Copyright. Other responsibilities also included supporting civic integrity events such as Global Elections and high profile events such as Olympics and World Cup.