Phillip Melton Email and Phone Number

• Receives and monitors all communications, including letters, faxes, and email coming in through Governor's website from constituents.• Gathers and researches information on constituents' concern/issues; refers select cases for action to appropriate department or agency; coordinates and/or collects information from various departments or agencies.• Assists Governor's representatives (Directors and Deputy Directors) attending community meetings, research a range of constituent issues and concerns which can then be reported back to the constituents in a timely manner.• Addresses constituent concerns directly in-person (phone/walk-in) and when appropriate composes, edits and distributes acknowledgement letters from the Office of the Governor.• Provides reception desk coverage as necessary, including assisting visitors who come to the Governor's Office who may request information about the Capitol building as well as brochures and maps of various islands.• Maintains tracking system of workflow regarding incoming email communication, telephone calls and walk-in visits relating to casework.• Prepares weekly and monthly reports as necessary for the Constituent Services unit.• Composes proclamations, messages or certificates from Governor for the community.• Determines needs of the office and/or prepares orders or requests for supplies, materials, equipment, etc.• Assists with special projects/initiatives as well as other duties assigned by the Director of Constituent Services, the Chief Operating Officer and Governor.

Tracked and analyzed patient records, and assisted with responding to, logging, and fulfilling requests from various departments within the hospital, including security or litigation.

• Managed incoming and outgoing referrals from primary and specialty providers in a timely and professional manner• Scheduled appointments according to practice policy• Maintained positive relations with referral sources• Scheduled appointments from third party electronic referral systems, fax, email and web requests

• Promoted to CCA in June 2022.

• Served as the primary point of contact for all resident related inquires. • Coordinated and assisted with all requests from resident with the property management tea by entering in work orders into YARDI. • Answered resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with customers and ensuring all items have been addressed, through to resolution. • Assisted in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed. • Coordinated move-in dates and administers move in lease documents and home inspection with resident. • Coordinated move-outs, pre-inspection and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable). • Received rent payments and assure all residents are in good financial standing without any balances on their account. All fees and rent are charged correctly in Yardi. • Assisted with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community. • Conducted 100% follow-up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame.

· Actively promoted membership enrollment and oversee correct data entry of all memberships· Processed membership billing and membership cancellations· Timely communication with all interested requests for information· Prepared and distributed corporate membership invoices as well as processincoming corporate membership payments· Managed the YMCA Membership Assistance Program, reviewing andawarding scholarships to individuals and families according to guidelines· Coordinated with the Membership and Marketing Directors in planning andorganizing membership promotions and special events· Retrieved mail from post office box and all mail receptacles to distribute toappropriate departments· Attended monthly Membership Committee Meetings, record minutes andcompile membership reports· Prepared YMCA Board of Director Packets composed of committeeminutes and reports and distribute· Performed Administrative Tasks in respect to all fundraising efforts,including the process of incoming donations, as well as distribution ofreceipts and acknowledgement letters· Managed behavioral/policy issues within membership, delegatingrespective consequences

Serve as point of contact in coordinating the delivery of daily shipments, working with clients to unload and merchandise plants at each store. Maintain open communication with store managers to coordinate deliveries, review invoices, and ensure accuracy and on time delivery of all products. Maintain route/shipping logs. ** Build strong rapport with clients, resolving issues quickly and effectively to ensure repeat business. ** Oversee scheduling and coordinate deliveries to maximize route time and conserve fuel.

Hired to oversee and manage on-time pickup / delivery of all freight shipments by managing and coordinating with freight carriers and logistics companies. Ensured shipments complied with state, federal, and international shipping regulations. Maintained and documented freight records, vendors charges and client invoicing. ** Credited for reducing costs by negotiating and approving freight charges billed to the customer.** Assisted accounting with month end activities, including ship confirmations and cost discrepancies

Won an internship to assist in designing and developing guest activities and coordinate daily schedules. Supervised execution of planned and spontaneous activities. Established and enforced program rules and regulations. Ensured safety and care of guests. Served as guest instructor for outdoor activities such as rock climbing and swimming.** Organized and led a variety of small and large group activities each week. Activities included crafts, nature, songs, games, opening and closing ceremonies, swimming, archery, high ropes course, and climbing wall.

• Opened and closed duties related to the golf shop and clubhouse.• Managed retail store operations.• Delivered exceptional customer service.• Developed and executed merchandising strategies.• Handled check-in procedures for all customers.• Scheduled tee times.• Managed the cash drawer.• Secured nightly deposits.• Sold and promoted merchandise, assisted with inventory, and restocked merchandise.• Maintained inventory control levels through product replenishment and re-stocks.

*Aided Tourism Manager in program preparation and execution*Designed, organized, managed a variety of major city-wide recreation programs *Planned, promoted, and coordinated Doubles Dart Tournament*Evaluated programs on success and completion*Assisted with and monitor budget*Coordinated recreational activities for children and adults*Created memos and press releases for each event*Assisted in registration and finances for special events*Collaborated with Recreation Supervisor/Athletic Supervisor in program preparation and execution*Updated Charleston Tourism website and event calendar