Phillip Miller Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

• Acts as technical expert and administrator for all restaurant technology systems• Leads onboarding and implementation for all technology projects related to new shop openings and existing restaurants implementing new systems• Performs testing and quality assurance tests on future technologies that will drive profitability and/or assist restaurants in managing costs• Consults franchisees on shop technology and how to improve efficiency in the restaurant• Coordinates and executes all technical aspects for all company initiatives (NCR, OLO, SynergySuite, Loyalty/Gift)• Oversees and enforces PCI (Payment Card Industry) Compliance for the entire brand

Houston, Tx

• Assists with new shop openings, employee training, remodels, and support of other company initiatives• Performs service evaluation reports which focus on improving operation metrics• Acts as the point of contact for third party delivery platforms (DoorDash & Uber Eats) for all Shipley locations (onboarding, menu creation, troubleshooting)• Responsible for training and implementation of two different Point of Sale systems (330 stores)• Assists Technology Director with projects including managing the technology inventory for the company, assigning equipment to employees, and creating documents relating to the company’s database

Baytown, Tx

Flow Receiving Manager ​​​​ September 2018-July 2019• Selected to lead the expansion of a 24 hour operation in the Flow department• Led the onboarding and integration of 25 additional employees including the introduction to Walmart culture, values, and expectations• Collaborated with third party companies to achieve shift efficiency and productivity goals Order Filling Manager ​​​​ February 2018-September 2018• Optimized daily staffing requirements to complete Order Filling by end of shift• Emphasized safety by focusing on housekeeping, safe lifting, and equipment pre-shift checks• Reorganized assignments by zone reducing traffic in the warehouse resulting in significant productivity gains and a safer workplace Storage Receiving Manager ​​​​ June 2017-February 2018• Supervised team of over 80 associates responsible for unloading of containers• Developed employee recognition program which improved morale and decreased turnover by 10%• Managed unloaders, haulers, and lift drivers in multiple facilities during shift Sam’s Area Manager ​​​​ ​ September 2014-June 2017• Responsible for overseeing operations related to Receiving, Order Filling, and Shipping• Finished 1st in the Sam’s Distribution network in trailer utilization for fiscal year 2017• Monitored warehouse performance reports to minimize container demurrage costs, maintain accurate inventory, and ensure on-time delivery• Improved productivity by 20% over two years from 9 CBMs per hour to 11.5 CBMs per hour

College Station, Tx

-Assisted Director of Soccer Operations in day-to-day tasks-Helped coordinate seven youth soccer camps-Performed set up/tear down of camp equipment and facilities-Communicated with camp staff and campers’ parents