Phillip Mora

Phillip Mora Email and Phone Number

Senior Operations Analyst at Excelsior Dynamic Capital @ Excelsior Dynamic Capital
Phillip Mora's Location
Dallas-Fort Worth Metroplex, United States
Phillip Mora's Contact Details

Phillip Mora work email

Phillip Mora personal email

n/a
About Phillip Mora

Senior-level customer experience leader continuously searching to identify process improvements that will help my customer earn money, save money or get time back. I am able to identify through extensive data and system analysis and reviewing “voice” of associates and customers. Strong focus on what is right for the customer and business to determine best approach.

Phillip Mora's Current Company Details
Excelsior Dynamic Capital

Excelsior Dynamic Capital

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Senior Operations Analyst at Excelsior Dynamic Capital
Phillip Mora Work Experience Details
  • Excelsior Dynamic Capital
    Senior Operations Analyst
    Excelsior Dynamic Capital Feb 2022 - Present
    View
  • Excelsior Dynamic
    Senior Manager Of Client Experience
    Excelsior Dynamic Mar 2022 - Present
    Dallas-Fort Worth Metroplex
    View
  • Capital One
    Unit Manager Auto Refinance
    Capital One Feb 2019 - May 2022
    Plano, Texas
    View
  • Capital One
    Auto Refinance Coach
    Capital One Sep 2018 - May 2022
    Plano, Texas
    View
  • Capital One
    Process Manager
    Capital One Aug 2016 - Feb 2018
    Plano, Tx
    Demonstrate senior level problem solving through ownership, research and resolution of complex customer escalations facing Home Loan and Retail Bank partners. Identify key opportunities within Home Loans process and create resolutions for the business and customer.
    View
  • Capital One
    Home Loan Fulfillment Specialist
    Capital One Jul 2013 - Aug 2016
    Plano, Tx
    Primary point of contact for customer after application submitted, ensuring their application closed efficiently. Providing a professional and courteous customer experience.
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  • Capital One
    Assistant Branch Manager
    Capital One Oct 2010 - Jul 2013
    Plano, Tx
    Ensured team, and myself, provided an exceptional customer experience to every customer, every time. Frequent team meetings to uphold branch compliance and mitigate losses via fraud, teller drawers and account openings.
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  • Capital One
    Relationship Banker
    Capital One Apr 2007 - Oct 2010
    Garland, Tx
    Met and exceeded sales goals for increased productivity month over month while maintaining 100% customer service scores and preventing fraud and losses to the bank.
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  • Capital One
    Bank Teller
    Capital One Jan 2006 - Mar 2007
    Wylie, Tx
    Engaged in small talk with every customer to attempt to uncover referral opportunities to save the customer time, money or earn money while efficiently processing their transactions.
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Phillip Mora Skills

Team Leadership Customer Service Microsoft Excel Strategic Planning Banking Training Proficient Problem Solver Communication

Frequently Asked Questions about Phillip Mora

What company does Phillip Mora work for?

Phillip Mora works for Excelsior Dynamic Capital

What is Phillip Mora's role at the current company?

Phillip Mora's current role is Senior Operations Analyst at Excelsior Dynamic Capital.

What is Phillip Mora's email address?

Phillip Mora's email address is ph****@****one.com

What skills is Phillip Mora known for?

Phillip Mora has skills like Team Leadership, Customer Service, Microsoft Excel, Strategic Planning, Banking, Training, Proficient Problem Solver, Communication.

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