Phillip Morgan Email & Phone Number

Oakland, California, United States

San Francisco Bay Area

Sunnyvale

-Directs activities of assigned direct reports to ensure all customer service levels and deliverables pertaining to the assigned account are achieved.-Delivers comprehensive leadership to clients and dedicated service partners-Oversees the compliance and adherence to the event program process-Provides assigned team with support, coaching and training; and.

San Francisco Bay Area

-Supports and coaches assigned direct reports on core job responsibilities related to the sourcing, planning and execution of the clients meeting and events program.-Leads team meetings with direct reports to discuss volume, productivity, customer deliverables, process, and service levels-Act as subject matter expert (SME) to ensure consistency and.

Newark Ca

- Responsible for improving performance of warehouse team and cashiers - Drove credit acquisition from underperforming to top 100 rankings-Delegated planogram resets -Managed scheduling -Managed P&L reports for store

Livermore, California

• Manage all Front Office operations to include, but not limited to, guest service and registration (check in/check out), room availability, guest service standards and initiative, product quality, cost controls and.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with BWI and Core Hotel, LLC. standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying.

Oakland, California

• Deliver client services and acquire new relationships and deepens existing relationships through the cross sell of relevant products and
• Build referral business opportunities through Centers of Influence (COIs) and recommend strategies to grow the consumer and small business client base
• Handle small business credit requests up to $100K, recognize/escalate larger lending opportunities and cross sell treasury/ and related small business products
• Recognize transaction needs of clients and educate clients on service and digital channels for providing assistance with self-service
• Perform calling activities including outbound sales as well as follow ups
• Coach tellers and other branch staff on products/special programs, identifying client needs, and providing appropriate referrals