Phillip Ocasio Email & Phone Number

• Manage a team of developers, financial, and HR. • Oversees major decisions as to what the company will do• Main point of communications between all departments

• Provide managerial support and ad-hoc reporting to the store manager communicating issues and team updates• Charged with staffing initiatives such as identifying competent candidates for employment and engage in all aspects of the hiring and firing process• Train employees on POS systems, handling customer disputes, and how to conduct inventory counts• Collaborate with the store manager to plan merchandising strategy and store optimization efforts to maximize sales

• Worked the front counter ringing out customers and handling cash, credit, and check payments• Helped organize the store pulling product towards the front and rotating perishable items• Stocked items weighing from under one pound to more than 50 pounds ensuring items are not damaged or misplaced• Assisted customers with locating items on the sales floor and answering product questions

• Periodically conducted inventory counts of all supplies, beverages, ingredients, and food items• Managed a team of 3 to 4 members during high-traffic hours ensuring customers are ringed out and productivity remains consistent• Trained peers and subordinates on proper customer service etiquette and communicate any organizational updates from upper management• Handled customer complaints and conduct issue mitigation strategies to resolve disputes

• Coordinated with fellow managers on marketing strategies to improve customer loyalty motives and develop a roadmap for new client acquisitions• Ensured all product displays and modular align with company standards and drive sales• Developed marketing materials such as newspapers, flyers, and billboards to tap into different sales funnels and consumer classes• Part of the safety committee that performed constant evaluations on business operations and educational guides on safety best practices

• Led a team of four machine operators and trained them on operating wire coil machines• Performed quality assurance on all items off the line ensuring they were free of defects