Deliver comprehensive support and insights for critical organizational systems including an NEC/AVST Univerge UM8700 Unified Messaging System, CCWX Enterprise ACD, Global Navigator 9.3, and NEC QueWorX Interactive Voice Response (IVR).

As the Senior Systems Engineer, I ensured the consistent support and stability of a critical government hospital’s IT infrastructure which featured 9 offsite clinics.My accomplishments include:● Leading the installation of complex cabling infrastructure which included CAT3, CAT5, CAT5E, CAT6, and Single/Multi-Mode Fiber cable.● Developing effective processes and support strategies for a communications system based in Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, and Windows Server 2016 environments.● Capitalizing upon my experience and expertise to deliver effective support and recommendations for critical organizational systems. These systems included an NEC/AVST UM8700 Unified Messaging System, Call Center WorX Enterprise ACD, Global Navigator 9.3, and NEC QueWorX Interactive Voice Response (IVR).● Establishing support processes for technologies including NEC Univerge SV8500 PBX Platform with 4100 TDM and 812 VoIP Stations.

During my time as a Field Service Manager I delivered hands-on leadership and direction to a team of Field Engineers, sales support, and design staff during the completion of operations and projects.An example of my accomplishments includes:● Driving customer satisfaction and retention by directly overseeing the creation of timely, highly effective troubleshooting and support strategies.● Developing and directly leading comprehensive onsite training for products utilized by client staff. These products included NEC Univerge NEAX 2400 IPX/2000 IPS/IPK II, ShoreTel VoIP Solutions, Iwatsu telephone systems, ADTRAN Netvanta Solutions, and Active Voice/Repartee Unified Messaging Systems.

Throughout the course of my career with Strategic Communications, LLC, I developed individualized installation and maintenance strategies which fully accounted for client environments, requirements, and expectations.Achievements include:● Capitalizing upon areas of improvement within client environments, setups, and strategies to drive efficiency and increase customer satisfaction and retention.● Utilizing onsite customer training to deliver in-depth information regarding the use of NEC Univerge NEAX 2400 IPX/2000 IPS, Call Center WorX Enterprise ACD, Global Navigator 5.1, and Abacus II.

Through the delivery of timely and effective support for communication products I consistently strengthened client relationships and drove retention.An example of my achievements includes:● Leading teams throughout the full life cycle of installation and maintenance projects to ensure the on-time and within budget completion of all objectives.● Minimized any dissatisfaction or delay through the delivery of timely and effective support for telecommunications products including NEC Univerge NEAX 2400 IPX/2000 IPS products and Active Voice/Repartee Unified Messaging Systems.

●Developed effective project strategies prior to the installation of a cabling infrastructure which included CAT5, and Single/Multi-Mode Fiber.●Minimized any dissatisfaction or delay through the delivery of timely and effective support for telecommunications products including NEC Univerge NEAX 2400 IPX/2000 IPS products and AD-40, AD-8 Voice Messaging Systems.