Senior Systems Engineer – Veterans Affairs Medical Center
Telecommunications Solutions Group, Inc.
Louisville, Kentucky
As the Senior Systems Engineer, I ensured the consistent support and stability of a critical government hospital’s IT infrastructure which featured 9 offsite clinics.My accomplishments include:● Leading the installation of complex cabling infrastructure which included CAT3, CAT5, CAT5E, CAT6, and Single/Multi-Mode Fiber cable.● Developing effective processes and support strategies for a communications system based in Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, and Windows Server 2016 environments.● Capitalizing upon my experience and expertise to deliver effective support and recommendations for critical organizational systems. These systems included an NEC/AVST UM8700 Unified Messaging System, Call Center WorX Enterprise ACD, Global Navigator 9.3, and NEC QueWorX Interactive Voice Response (IVR).● Establishing support processes for technologies including NEC Univerge SV8500 PBX Platform with 4100 TDM and 812 VoIP Stations.