Phillip Rucker Email and Phone Number
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As an action-oriented IT leader, I have frequently found success taking an entrepreneurial approach to cloud, infrastructure, IT operations, and cybersecurity while aligning technology strategy with the business objectives of many diverse organizations over the past 19 years.Beginning my travels in the Helpdesk and working my way up to senior IT leadership, I've maintained a hands-on and servant leadership style with all my teams. I leverage collaboration and innovation across several functions to deliver IT excellence. I possess a deep understanding of how to build elite teams and achieve both IT operational efficiency and cost-optimized resilient business systems & infrastructure.KEY LEADERSHIP HIGHLIGHTSBUSINESS ALIGNMENT — Spearheaded the technology integration of 7 M&A transactions. Most integrations were completed within 12 months, requiring my constant synchronization of business objectives and fluid technology ecosystems.STRATEGIC LEADERSHIP & EXECUTION — Drove 4 complex Cloud Transformations and 4 ITIL ITSM implementations across different organizations. ITSM implementations were often executed from ground zero in organizations with few-to-zero processes or standards.INNOVATION & TECHNICAL ACUMEN — Hands-on in consolidating 6 SRE Observability tools down to 1 (New Relic) and implementing an AIOps program & tools that strengthened infrastructure resiliency and saved $1M+ in operational expenses.COST OPTIMIZATION — Guided over $2M in expense reductions along my strategic technology roadmaps in different organizations. All savings reduced IT Operations overhead and were achieved through consolidating redundant tools & systems and contract negotiation with Managed Service Providers & Vendors.
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Head Of It And InfrastructureEvercommerce Nov 2024 - PresentDenver, Colorado, Us
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Cloud & Saas Technology AdvisoryUpwork Jun 2022 - Present—Strategic and technical hands-on consulting services on Azure Cloud, Microsoft 365, and Jira.—Primary services include: AzureAD/Entra Identity and Access Management (IAM) administration, Azure Cloud costs optimization & migration, Office 365 Tenant consolidation & migration, Jira support.—Providing guidance on IT Service Management (ITSM), including ITIL Incident/Change Mgmt. -
Vp Of Platform Engineering - Reliability & ItNet Health Dec 2022 - May 2024Pittsburgh, Pa, UsLeader of the transformation of IT Operations, Site Reliability Engineering (SRE), Data Operations (DataOps), and Platform Engineering PMO supporting Azure, AWS, Vmware, Hyper-V, and Microsoft 365 services. Was a strategic partner in executing Azure cloud transformation and multiple cloud migrations as part of a product modernization program to become cloud-native with a microservices architecture. Focused on strategy and execution to improve compliance, performance, and stability of Net Health's proprietary EHR/EMR SaaS products while overseeing 2 managers and 4 individual contributors who managed 25 staff across 3 departments.KEY ACCOMPLISHMENTS—$1M expense savings by consolidation of 6 observability platforms into New Relic in 12 months.—$600k expense savings (25% staff reduction) via AIOps & automation of break/fix for AWS/Azure/SQL.—10% reduction in product downtime YoY via ITIL ITSM, Ansible/Terraform IaC.—$200k expense reduction via migration of 5 different ITSM ticketing systems into Jira.—$50k OpEx savings through LMS contract renegotiation. -
Director Of Information TechnologyCorsearch Jan 2021 - Jun 2022London, England, GbTasked as IT Director to globally scale and strategically integrate IT & Platform Support for a global intellectual property (IP) protection SaaS provider leveraging both Azure & AWS cloud, Google Workspaces, Office 365 services for business operations. Focused on cloud transformation, optimization of data center infrastructure & administration, desktop support, helpdesk, and IT procurement. Was the leader of multiple simultaneous M&A IT integrations, ensuring cloud and SaaS services consolidation and regulatory compliance (CCPA, GDPR), and Director of 2 managers and 3 individual contributors, overseeing 20 staff spanning 2 departments.KEY ACCOMPLISHMENTS—Scaled global team from 3 to 20 across 2 departments and implemented Agile & ITIL in 12 months.—4 M&A IT integrations completed in 16 months, including Azure/AWS infrastructure, Office 365 and Google Workspaces.—Saved $150k OpEx by consolidating several vendors and renegotiating partner agreement pricing.—Reduced average ticket age from 4 days to 18 hours via optimized IT operations practices. -
Information Technology Engineering ManagerAgro Merchants Group Mar 2020 - Jan 2021Atlanta, Ga, UsEmpowered to lead the Engineering team on the stabilization of AWS cloud, data center, and Cisco/Ubiquiti network infrastructure for a large international 18-location frozen foods logistics company, at the height of the COVID-19 pandemic government shutdown. Focused on leading engineering efforts to implement newer, more performant cloud and wireless technology, standardize physical infrastructure, and ensure GDPR compliance in preparation for the company’s acquisition. Was manager of 3 individual contributors executing essential cloud, Citrix VDI, virtualization, and network upgrades.KEY ACCOMPLISHMENTS—Upgraded 10 legacy VMware & Hyper-V hosts and over 90 Cisco routers and switches to Ubiquiti UniFi as part of an AWS hybrid cloud architecture—4 complex infrastructure upgrades completed a month early and $27k under budget—$100k reduction in IT spend through standardizing on Office 365 and WAN upgrade to VeloCloud SD-WAN—40% decrease in Zendesk incident tickets and significant performance gains to Great Plains ERP and Red Prairie WMS following implementation of SolarWinds for proactive monitoring -
It ManagerEmerald Performance Materials Sep 2017 - Sep 2019UsPromoted to lead the overhaul of IT, modernizing Azure/Cisco/Vmware/Hyper-V infrastructure, server/network engineering, desktop support, and helpdesk for a large international 13-location specialty chemical manufacturer. Focused on strategically implementing Agile Scrum and ITIL ITSM to standardize IT operations, and upgrading all infrastructure to increase performance, achieve regulatory compliance, and align technology with changing business goals. Was manager of 6 individual contributors and 2 managed service providers supporting all technology services.KEY ACCOMPLISHMENTS—Secured $100k OpEx savings from legacy MPLS circuit termination and reallocated it to Azure cloud migration and Cisco Meraki SD-WAN upgrade—Achieved 24 months of 0 unplanned downtime of JD Edwards ERP, VMware, and Hyper-V infrastructure —$120k OpEx savings by strategic restructuring of IT into a hybrid staffing model—20% reduction in Time to First Response on all tickets following ServiceNow ITSM implementation—Completed 2 M&A IT efforts; 1 acquisition and 1 divestiture, consolidating Office 365 tenants, Active Directory domains, networks, file servers, and Avaya Voice/Telecom -
Technical AnalystEmerald Performance Materials Apr 2015 - Sep 2017UsSupervised multiple teams overseeing critical technical functions, including server, network, and voice engineering across 13 global sites, as well as the management of hosted infrastructure by an offshore team. Serving as project manager, I facilitated smooth infrastructure transitions during three M&A transactions. I maintained Hyper-V and VMware virtual environments supporting critical manufacturing systems and provided hands-on technical assistance across various platforms and technologies. Additionally, I managed IT procurement, enterprise licensing, and Microsoft EA operations, while developing positive relationships with key stakeholders. Proactively contributing to standard operating procedures and documentation, I established common infrastructure standards, reducing support efforts significantly.KEY ACCOMPLISHMENTS—Acted as the project manager for the smooth infrastructure transition in three M&A transactions.—Significantly minimized support effort by establishing common infrastructure and PC hardware standards.—Capably assisted the successful upgrade of Symantec endpoint protection that administered Malware protection on more than 1,100 endpoints.—Drove innovations at departmental levels by leading global strategy and deployment of enterprise infrastructure, end-user computing, and helpdesk.
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Desktop Support EngineerFujitsu Jul 2011 - Jun 2014Jp• Delivery of ITIL-based and level 3 support and customer services to 1,300 globally dispersed end users, while fostering strong working relationships with end-user community• Accountability for deploying and patching endpoints, as well as supporting applications, including Windows XP, Windows 7, Windows 8.1, Microsoft Office Suite, Lotus Notes, and Symantec Antivirus• Headship of the development and maintenance of Windows 7 and Windows 8 computer images; while building and supporting free VMware (2) hosts used for quicker testing of PC images• Provision of excellent Exchange ActiveSync, Android, and Apple mobile device support to end users• Carrying out of duties in training and improving troubleshooting skills of colleagues for endpoint and end-user support• Successful execution of identity and access management (IAM), user account maintenance, along with email provisioning and decommissioning with minimal errors• Governing of the smooth automation of Symantec Ghost PC imaging process with complex batch scripts• Guaranteeing of efficient delivery of better first call resolutions through development and documentation of technical process for Helpdesk -
Junior Systems AdministratorPanther Expedited Services May 2008 - Jul 2011Medina, Oh, Us -
Technical Support SpecialistUniversal Electronics Jan 2006 - Apr 2007Scottsdale, Az, Us
Phillip Rucker Skills
Phillip Rucker Education Details
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Kent State UniversityGeneral -
Devry UniversityComputer And Information Sciences And Support Services
Frequently Asked Questions about Phillip Rucker
What company does Phillip Rucker work for?
Phillip Rucker works for Evercommerce
What is Phillip Rucker's role at the current company?
Phillip Rucker's current role is VP of IT | Cloud Engineering | Infrastructure Strategy | IT Operations Leadership.
What is Phillip Rucker's email address?
Phillip Rucker's email address is pr****@****env.com
What is Phillip Rucker's direct phone number?
Phillip Rucker's direct phone number is +133091*****
What schools did Phillip Rucker attend?
Phillip Rucker attended Kent State University, Devry University.
What are some of Phillip Rucker's interests?
Phillip Rucker has interest in Science And Technology, Economic Empowerment.
What skills is Phillip Rucker known for?
Phillip Rucker has skills like Hyper V, Active Directory, It Infrastructure Management, Windows Server, Remote Desktop Services, Symantec Endpoint Protection, Exchange 2003, Hp Msa San, Comptia A+ Certification, Helpdesk Management, Business Continuity Planning, Microsoft Sql Server.
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