• Manage daily business functions, including opening and closing procedures for each business day; ensure that cash accounting is correct and complete at end of each business day.• Respond to customer requests, suggestions, or complaints.• Responsible for staff hiring, orientation, training, development, supervision, and performance evaluation.• Ensure that staff operates according to standards for professionalism and customer service and that company policies and procedures are followed by all staff members.• Promote Tasting Room sales by actively managing performance to goal, including tracking and analysis of variance and projecting forecasts.• Establish an atmosphere of teamwork and positive employee relations.• Back Office administrative duties, Compliance, Inventory management.• Order entry via Commerce7, Customer Service Issue Resolution, and Managed reservations via Tock and Redchirp.

Campaign management, list management and customer data base management.Mangement of our most exclusive wine club memberships by curating private experiences, custom wine selections and providing elevated concierge services.Supported other departments such as wine club, wholesale and DTC/Tasting room with exclusive projects.

Launched a new division for Grgich Hills Estate (The Call Center Department). I actively strategized for, and managed and grew over the past 6 years. Also, I traveled around the country putting on private wine tasting events for our corporate clients and our exclusive wine club members. All the while consistently leading in DTC sales by creating and cultivating new and consistent customers.

Managed and supervised all aspects of tasting room and daily operations including, supervising staff, developing and maintaining wine club program, managing inventory, and invoicing.

Responsible for recruiting and maintaining all clients in the Western U S. Primary contact for all client related issues including but not limited to quality of product, inventory, delivery and invoicing.